MoAfrika Tours Team
MoAfrika Tours
- Office In:
- Size:
- 50-100 employees (Founded in 2007)
- Member Of:
- SATSA, SAYTC & TGCSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $1,478 to $11,083 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Marcus | 35-50 years of age | Experience level: 2-5 safaris
He was very patient and knowledgeable of the park and it's wildlife.
Wisdom was my operator he made sure we got to see a lot of animals and was a very safe driver.
Email Vanes | 35-50 years of age | Experience level: 2-5 safaris
Very professional and Friendly
Amazing experience, had a fulfilled Safari experience. Saw many animals, hoping next trip can see Lions, Buffalos. Professional and friendly service.
Pick up and drop off was on time.
Thomas, the tour guide was an exceptional host, friendly, insightful, good sense of humor, polite. In fact all the tour guides I met along the way were full of smiles and laughter. Good energy and positive vibes.
NL
Email Jl | 35-50 years of age | Experience level: first safari
Responsive and efficient
Wisdom is a great guide and animal tracker. We saw all the big animals and the elephant family in the end was a great way to finish the ride.
DK
Email Magda | 50-65 years of age | Experience level: first safari
Amazing ride :)
Great game ride with Wisdom!
We saw EVERYTHING! And Wisdom was great at spotting animals and also made sure that we got to the places where others had spottet lions. And we saw a large male lion!
FR
Email Marie-Sophie | 20-35 years of age | Experience level: first safari
Amazing views and animals with good explanations !
A very well organized one day safari! People so kindly and professional. Once in the park, we saw ao many animals really near. An amazing experience!!
BR
Email Rodrigo | 20-35 years of age | Experience level: first safari
Very good
Happy and very communicative people, Edie happy chap is very friendly
Email Keith | 65+ years of age | Experience level: first safari
He conveyed information with passion and was informed about the quest for freedom in South Africa
The tour was informative. Thomas was a good tour guide The stop at Eles Molestoulendi was the highlight of the tour for me.Olumoosa was showed passion and knowledge in giving us the tour.
SG
Email KOH | 20-35 years of age | Experience level: 2-5 safaris
Inattentive to details and lack of commitment to deliver
We booked a total of 11d 10n trip with MOAFRIKA.
Overall experience was acceptable but there are a lot of rooms for improvement in terms of service level to suffice the basic expectation of a customer.
communication, commitment, attentiveness and etc.
1) booked on full day Soweto tour 4 months ago but was informed 1 day before the tour that apartheid museum is closed on Tuesday. Ended up not able to visit the museum. Was told that we could try make up for it on other days after the safari but no follow up from MOAFRIKA at all. The opening of the museum should have been known to any local tour operator. How could this even possibility overlooked?
2) for our trip to green field lodge, MOAFRIKA sublet us on other transport company which had 4 more other stops to drop off from south before us at north. Our overall transport duration from joburg airport to Greenfire gate took us approx. 10hours. 0700 - 1700hrs. This leaded us to miss our afternoon game drive at 1530hrs. The driver/ MOAFRIKA should already know that this route the van is taking will not get us to Greenfire in time. This could be avoided if driver could drop us first at north before routing down south to drop others.
The transfer from Greenfire gate to Greenfire lodge takes 45mins. MOAFRIKA should have known and find us a transport to bring us there within 7hours which means it would be a direct transfer in order for us to reach the gate by 1400HRS to be transferred into Greenfire lodge, checked in and ready for the game drive.
I had to personally inform MOAFRIKA that we are not going to make it in time and all I get was ok, I will inform the lodge. No effort to try on compensating this loss caused by their miss planning.
3) photos of the room at tremisan game lodge safari presented to us in quotation is misleading. We were allocated a small room as compared to the one we were presented when receiving the quotation. Feed-backed to MOAFRIKA and was informed that the receptionist will try to make adjustment for us. Went to the receptionist to follow up on next morning. Disappointed to hear: “at the moment, we are very full. I’ll try my best to change the room but no promise. All my guest booked a year in advance. If you have specific room, you need to let us know. “
Well, all we are asking is only what we have been offered before and nothing more. But she sounded that it’s our fault and we should be shortchanged due to her being full.
4) there is no proactiveness from MOAFRIKA to share driver/ PIC contact detail 1 day prior to any trip. I had to follow up on my own and at times I had to wait for them to get back.
Email Esteban J | 35-50 years of age | Experience level: first safari
It is the budget safari you are looking for.
Communication was fluent with the operator. They write to you via WhatsApp as soon as you book and they set up the pick-ups with you.
Accommodation is what the pictures show you.
Food is their weakest point, below expectations. They can improve the food.
From the offer they have, they did not fulfil to light a fire even when we asked to.
Great, one of the staff is cool. Overall, friendly staff.
They seem to appreciate the tips a lot because they start talking about them since the very beginning.
If you book more than one tour through them. They will give you a cool discount.
Not all the people they arranged are well-trainned.
We visited South Africa with great expectations and engaged Mo Afrika Tours, a local company based in Johannesburg, with the hope of having a memorable and safe experience. Sadly, what happened on our arrival at the Radisson Blu Gautrain Hotel in Sandton turned our trip into a nightmare.
At the entrance of the hotel, we were violently robbed at gunpoint by four men. My parents were physically assaulted — my dad sustained a nose injury, and my mum was hurt around my left eye. The trauma we endured is indescribable.
We believe that the driver arranged by Mo Afrika Tours was untrained and unfamiliar with their own procedures.
- He parked in a distant open-air lot instead of the car park directly across from the terminal, where other experienced drivers would park, causing us to walk a considerable distance with all our luggage.
- He struggled with basic vehicle functions, including how to open the trunk, delaying our departure further.
- He left us unattended in the car to pay for parking, which took longer than expected — all this in an area vulnerable to crime.
Only later did we discover that our assigned experienced driver was unavailable, and instead, an assistant operator of the company with no proper driver training had taken over. Shockingly, the tour company just denied their responsibility for their negligence regarding our safety, despite being aware of the local risks. Such negligence is inexcusable from a company claiming to provide secure travel services despite some post-incident support provided.
The hotel’s lack of visible security presence also raises serious concerns about guest safety. After the incident happened, we knew from the hotel’s security team that firearms are easily accessible in South Africa. This revelation only deepened our concern — if the hotel’s own security team is aware of the risk, why weren’t there more proactive measures in place to protect their guests, especially right at the front entrance where many arrive? The hotel staff had witnessed us frantically trying to get their attention, but no one took any action. I will never forget the four receptionists’ eyes that saw us asking for help but did nothing.Â
We do appreciate the post-incident support they provided. However, it is hard to overlook that, in the crucial moments of our arrival, the hotel’s lack of visible security and proactive measures left us vulnerable.
We’re sharing our experience not out of bitterness, but to warn other travellers. Your safety should never be compromised — and unfortunately, trusting these companies came at a great personal cost to us.
No security at the hotel entrance. No protection from the tour company that left us vulnerable in the car. Just fear and trauma.
If you’re planning to visit, please be cautious. A dream trip can turn into a nightmare when safety isn’t treated as a priority by those you trust.
Reply from MoAfrika Tours
Posted on Aug 1, 2025Dear Shirlyn
We are deeply heartbroken and truly devastated to hear about the traumatic experience you and your family endured upon your arrival in Sandton. Being robbed at gunpoint is an unimaginable ordeal, and we extend our most sincere apologies for the fear and distress this must have caused you. Please know that the entire team at Moafrika Tours shares in your sorrow and wishes nothing but healing and peace for you all moving forward.
In our 20 years of operation, having safely welcomed over 50,000 guests on tours across South Africa, we have encountered only two such rare incidents. We strongly believe this was the work of a criminal syndicate that likely followed you from the airport—a unfortunate tactic employed by organized groups in the area. In no way was our driver, Nash, or Moafrika Tours negligent in this situation. Nash is a highly professional member of our operations team, holding a valid professional public driving license, and he conducts transfers with the utmost care and expertise as part of his role. He was also held up during the incident and did everything possible under the circumstances to ensure everyone’s safety.
The robbery occurred outside the hotel by four armed gunmen who targeted your family and our driver alike. Regrettably, South Africa does face challenges with armed criminal syndicates, though such events are not common. Our drivers are trained in professional driving standards to provide safe and reliable service, but they are not equipped for military-level confrontations. This could have happened to anyone arriving at that moment, regardless of the tour company involved—it’s a heartbreaking reality of opportunistic crime that no one can fully prevent when faced with armed assailants.
As soon as we learned of the incident, our priority was your well-being. We immediately dispatched two of our senior managers to support you and your family, assisting with reporting the crime to the police and expediting the process to obtain new passports the very next day. Understanding that this happened right at the start of your 10-day South African tour, we went above and beyond to ensure you could continue safely and comfortably. This included arranging an armed security guard to accompany you in the vehicle throughout your time in Cape Town, allowing you to focus on enjoying the beauty and experiences of the region without added worry.
We want to emphasize that in our extensive history, the only other similar incident involved guests being followed from the airport and pulled over by imposters posing as police—again, a targeted syndicate operation beyond anyone’s control. At Moafrika Tours, your safety and satisfaction are our top priorities, and we are profoundly sorry that this marred the beginning of your journey. While these events are infrequent in South Africa, they do occur, and we regret that you were affected.
We are here for you if there’s anything more we can do to support your recovery from this experience. Wishing you and your family strength, healing, and brighter days ahead.
With deepest sympathy and regards,
Team Moaftika Tours