The Bencia Africa dedicated Team
Bencia Africa Adventure & Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KWS, KTB, ECO -Tourism, TRA & KATO-member
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $3,088 to $12,927 per person per day (MXN, excl. int'l flights)
Reviews
Email Fouda | 20-35 years of age | Experience level: first safari
Not the best experience
After the trip we were taken to their office like hostage to demand more money than we agreed and already paid cause they decided that they didn't make enough profit. Very poor customer service.
Be expected to pay much more than the original agreed fees as they will claim it is not included, e.g. entry fees. At one point we were asked to pay for the fuel cost!
Make sure to pay yourself entry fees as we realised we have been scammed and paid more than the entry fee. Unfortunately only realised this after the trip when we talked with out friends who visited the same attractions
Reply from Bencia Africa Adventure & Safaris
Posted on Nov 7, 2022Dear Fouda
Thank you for your review and we respect each and every clients comment, but its good to say the truth more than to lie on the forum, you booked 4Days Masai Mara and lake Nakuru mid-range accommodation Mara Jambo and Waterbuck Hotel, jeep option group joining eventually a day before safari you came in to our office said you want to add Lake naivasha hell gate and Mt Longonot to be part of you trip, Yes agreed to add 200Usd per person to stay at Kongoni Lodge and trip to be private and park you park fees direct for hell gate and Mt Longonot trekking that 30Usd Hellgate and 30Usd for Mt Longonot, later because it was not indicated on the receipts by office representative Mercy Komu when i she was giving you the receipts you disputed to pay the parks and we paid for you..who kept you in the office like in Hostage and who took your extra money its you who went with the company money..but no us Thank you so much
FR
Email Anais | 20-35 years of age | Experience level: first safari
Ruined Honeymoon
We chose Bencia for a first safari experience during our honeymoon with a 6 days safari (2 full days in Masaï Mara + Nakuru + Hell's Gate, Nairobi to Nairobi).
Our initial plan had to be changed because of COVID test that we had to do at least the day before leaving. Bencia told me that last night we won't do in Naivasha/Hell's Gate but in Nairobi. What I didn't know was that we would have to sacrifice 1 full day and 1 night at Masaï Mara (which was of course the heart of our Safari) because of that. Of course they didn't tell me as day/night in Nairobi is not the same price as day/night in Masaï Mara. The safari cost didn't change at any moment.
The problem is that I never received any new plan, I think there was a real communication problem there from Bencia.
We only did one evening and full day next in Masaï Mara, not even the next morning as planned also because we had to be quickly to Nakuru for I do not know which reason because we arrived there at noon and left for safari at 6pm, all those lost hours we could have spent in Mara...
After this evening safari, I started contacting Bencia about our planning, they just said that we should do safari on the morning and head to Naivasha where we could do an activity that we would have to pay ourselves. I started to be angry and asked them (my contact was Alfred) why skipping one full day in Masaï Mara to be in Naivasha with nothing provided ? I asked them to provide us an activity as I was the one being stole and of course they first refuse. They even said that they would offer me activities in Nairobi and Hell's Gate, they are very funny in this so called ''company''. I paid for a 6 days safari, got stolen a day in Masaï Mara in exchange of one day in Nairobi but they continued talking about offering me things that I paid for... After a long discussion, I finally had a word from Bencia saying they would pay activity in Naivasha !
The next day, after only a few hours of safari in Nakuru (driver always had good excuses to quickly end the day or push us to do extra activity), we arrived in Naivasha. Other surprise there, we were not in the good hotel and when I compared rates of 2 hotels, 1 night in the one that was supposed to be booked was at USD 430 and the one we were in at USD 165. I gently asked for an explanation and a change or an upgrade during a long moment but Bencia never wanted to upgrade us, saying that it was the ''same level''. What a kind gift from them for our honeymoon !
We arrived in this hotel at 11:35 am and I had to struggle once again with Bencia (still Alfred who didn't want to get me his manager)@ to get our promised activity. Finally, at 17:00 after that our driver disapeared (even Bencia couldnt reach him) we were taken to our 1 hour boat ride, finally !
Last but not least, when we arrived at 3pm for check in in Nairobi without having any lunch, we discovered that Bencia booked only bed and breakfast. Reminder : I paid and signed and they signed to a contract for 6 days saying that all meals were included. There, once again, I had to fight during 2 hours to get our lunch (at 5pm bon appétit !) and also dinner.
This is where we met Cyprian from Bencia who listened to this story and tried to get us our meals and organized excursion the day after (of course Alfred from Bencia lied to me saying that he had booked excursions in Nairobi so we missed elephant orphanage).
Thanks to Cyprian, last day we were able to go to Nairobi NP for a last safari. That does not compensate at all the rest but I guess we will never received anything from them.
If you want an unbelievable experience, especially for honeymoon, I would not recommend Bencia, they are not tousism professionals. I would have done much more organizing it myself from Paris than them from Nairobi.
PS : Next to this comment, Bencia contacted me to remove my comment in exchange of some money, that tells the level of such company...
Reply from Bencia Africa Adventure & Safaris
Posted on Jan 6, 2022Dear Pautruat
Thank you so much for your review we respect every comment from our clients , but honestly your Safari was for 6 Days Masai Mara 3Nights, 1Night Lake Nakuru and 1Night Lake Naivasha , And we agreed with you before you leave for this safari you need 1 day to be hear so that you can go for PCR test which you booked in Nairobi Hospital because your were to catch up your flight back home the next day .. so you did 5 Days safari where by i paid for your accommodation in Nairobi Best Western Meridian in Full board meals and i took you for the excursion in Nairobi National Park and Giraffe Center and you missed baby elephant it was full booked all this was the compensation of the last day ..again you said you need your refund 500USD
In Masai mara you said you didnt do game drive the last day your a staying inside the park Mara Sarova Camp ,Lake Nakuru Still you were in side the Sarova Lion Hill and Lake Naivasha country club resort ..i paid for your boat ride..
CN
Email Summer | 35-50 years of age | Experience level: first safari
We will never forget this trip in Kenya, wonderful journey with Bencia Africa
This is our first time travel in Africa, but I always wanted to go. Almost one year ago, I booked this trip with Bencia Africa, and Alfred helped us to settle all the details, very professional sales person.
After we arrived Nairobi, our tour guide George waited us at the exit already , and he is a helpful, warm-hearted, considered guy, since we chose a low season, and we don't want anything very rush, so George made our tour nice and easy. He always finds us nice spot to observe the animals we love, also explains lots of details on the animals and the background of these nice places. On the last day in Kenya, we need to go back to Nairobi from Amboseli, but there was a protest, it was dangerous, however George managed to get us to the airport early and safe, thanks a lot.
We chose Serena masai mara, Nakuru Sopa, Naivasha Sopa and Oltukai lodge, we love all of these hotels, but I think the best value for money would be the Sopa.
We love love this trip in Africa, and for sure, we want to visit Africa again in the near future.
Reply from Bencia Africa Adventure & Safaris
Posted on Jun 2, 2026Dear Summer
Thank you so much for sharing your wonderful experience! We are thrilled to hear that your first trip to Africa was memorable and enjoyable. It means a lot to us that Alfred could assist in planning your journey and that George provided such a warm, safe, and informative experience throughout your safari.
We’re delighted that you loved the lodges and the animals, and that the pace of the trip suited your preferences. We always strive to ensure our guests can enjoy every moment without feeling rushed, and it’s wonderful to hear that George’s guidance made your safari smooth and safe, even in challenging situations.
Your kind words about Bencia Africa and our team are greatly appreciated. We would be honored to help you plan your next African adventure whenever the time comes!
Thank you again for choosing Bencia Africa Adventure & Safaris, and we look forward to welcoming you back to the continent.
Warm regards,
The Bencia Africa Adventure & Safaris Team
PL
Email Marta | 35-50 years of age | Experience level: 2-5 safaris
Worst comparing to others
We have spend 4 days in Masai Mara with this company and it was worst of all game drives we had during stay in Africa.
- poor english of driver,couldn't cath a sense of the sentences
-car was not prepared for rain season( broken wipers, lack of solid tow rope, we were supposed to push car in mud)
- we were charged for tickets which never been paid ( company is cooperating on the side with gate keepers) however we received our game driver.The feeling we've been tricked was painful.Lies in your face. Plus was the food and they were on time with schedule.
To sum up -find someone cheaper or pay all tickets on your own.
They were the worst comparing to three other companies we tried during our stay in Africa.
Reply from Bencia Africa Adventure & Safaris
Posted on May 26, 2023Thank you for taking the time to share your feedback . We understand that you had difficulties understanding the accent of our driver. While we strive to provide drivers with strong English proficiency, regional accents can sometimes present challenges in communication. We apologize for any inconvenience caused and will take your feedback into account when evaluating our driver selection. Regarding the vehicle choice, we apologize if the budget van you booked posed challenges during the rainy season. Our budget option is designed to provide an affordable alternative, but it may not have the same capabilities as our premium vehicles. We apologize if this was not made clearer during the booking process. Regarding the entry fees, we want to assure you that we strictly adhere to park regulations, and all necessary fees are paid. We have verified that all payments were made for your visit and there should not have been any issues regarding entry fees because you have even admitted that you completed all the game drives as indicated in the itinerary. We still do not understand why you think we never paid the tickets and you still did the game drives smoothly.
We value your feedback and take it seriously. Our aim is to continuously improve our services, and we will use your feedback to assess areas where we can make enhancements.