Back of Africa Adventure Limited.
Back of Africa Adventure
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Kenya Association of Tour Operators (KATO) & KWS
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $3,125 to $8,679 per person per day (MXN, excl. int'l flights)
Reviews
QA
Email Essid | 20-35 years of age | Experience level: first safari
Poor service and knowledge of the package they are selling.
At the beginning, everything went smooth: Allan replied to all my emails very quickly but the problem is that nearly all the information he gave me were wrong. I spent 8hours in the van from Nairobi to Masai Mara (Allan told me it takes 4hours) and nearly 10 hours from Mara to lake Nakuru. ( was told 6 hours by Allan).
I asked Allan if they have a 4wheel drive car instead of the van he told me yes with a 350$ extra per person. We chose the van as it’s cheaper: the problem is that the roads all around Mara were off roads: ( and Allan didn’t tell us of course) we got stuck maybe 4 times in the Mara reserve and twice when we head to lake Nakuru. We lost lots of time: I spent more time in the van than in the parks I came to visit.
Another thing I didn’t like: as soon as we sent the deposit to book the package, Allan send me an email with what is included and what is not. He wrote that tips are not included and between parenthesis : 10$ per person per day is the minimum. When we arrived to Nairobi and he met us in the hotel, he spent nearly half an hour to convince us to pay the 120$ tips to the driver at the end of the trip. A tip is not a fee or a tax: we are free to pay what we want depending on the service given.
Last thing: in the program there was the lake Nakuru known for the many flamingos that live and feed from it. But flamingos can be seen only in summer, as during the rainy season the level of the lake goes up and flamingos have to go else where to have some food. This of course was not mentioned by Allan: we spent 10hours in the road from Mara to lake Nakuru only to see the animals that we already have seen in Mara.
At the end I felt that the only objective for Allan is to sell his package and make money during the low season.
Reply from Back of Africa Adventure
Posted on Jun 27, 2018Dear Ms Essid,
How are you?
Thank you for your kind and honest review on your just ended trip with us.
With due respect I have for all my clienteles across the globe, I beg to apologize for the troubles and frustration that you experienced lately. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better today and tomorrow.
We also observe some crucial information in your complaint concerning the time of travel from maasai mara to lake Nakuru National park… to be honest it is NOT 10 hours since the distance from Talek gate to Narok town where you both stopped for lunch is approximated to be 109 kms and then from Narok Town to lake Nakuru National park main gate is approximated to be 123.2kms. Just a simple arithmetic total kilometers is 232.2 kms. It is true the road from maasai mara (109 kms) is all terrain and is bumpy that normally takes much time for all travelers (2hrs 45minutes on this bumpy road) upon completion of this stretch the road is tarmacked and the driving is easy all the way to Nakuru. So Ten (10) hours is unrealistic. I beg to add that the speed limit in Kenya for all PSV vehicles is 80kms/hr.
For the mode of transport it my tradition to provide adequate information to all my clients across the globe as “I do not keep any cards under the table” for my packages. In our mail conversations with you I gave options and you landed on a safari van as your budget bracket could only fit on the safari van and not a jeep 4 x 4.
As a person in charge I have never compromised any of my services at the cost of my clients and I’m so sorry a thousand time if at any point you felt short changed.
Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future.
For any questions or further assistance, feel free to call us on +254 722 570 722 or drop us an e mail.
Best regards.
Allan.