Safari.com
- Office In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $1,326 to $21,081 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Pauline | 50-65 years of age | Experience level: 2-5 safaris
Arrangements for travel/transfers were very poor and (in retrospect) ridiculously expensive .
Advice provided by travel agent, Adelle, regarding travel/transfers was exceptionally poor in terms of logistics and cost. She was not worthy of our trust. We had already chosen Londolozi as our safari destination and found our experience there, and indeed for the remainder of our trip to South Africa, to be very positive. We will return to the southern coast of South Africa and Londolozi for further golfing/safari experiences but definitely will not use the same South African travel agent .
Reply from Safari.com
Posted on May 9, 2016We are sad to hear that. We hope the R8500 refund for transfers finds you well.
All the best
i had no experience because i had to cancel and couldnt go
i phoned one of the operators and tell her i have to cancell due to circumstances and she said to me that they cant refund me but what i can do is making another booking within one year and i must try to book outside school holidays. When i tried to make another booking they said that i didnt make a booking within a certain time and now i have lost my money. i talked to Pascal and he said he will come back to me but nothing happened , the lady said that i have one year to make another booking and not within a certain time. thanks for all the effort
Reply from Safari.com
Posted on Dec 8, 2015Dear Gerhard,
I'm so sorry to hear about your frustration around your booking.
As per your telephone discussion this morning with our agent Pascal, we will be making a full refund immediately.
The error slipped in as we received no alternative dates to make the follow-up booking and therefore entered into the no refund/cancellation period.
But it could have been avoided had we made a greater effort in pursuing you for the information.
My humblest apologies and I hope this gesture restore your trust in us.
Looking forward to helping you make any future experience a joy.
Kind regards,
Riaan Aggenbag
Head of Sales & Marketing.