Bonfire Adventures
- Located In:
- Size:
- 100-250 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $2,255 to $9,540 per person per day (MXN, excl. int'l flights)
Reviews
Email Choose not to disclose | 50-65 years of age | Experience level: first safari
Unprofessional travel agency
The travel agent I had did not pay attention to details, she got me mixed up with another client which caused delays in payment. Bonfire does not accept credit card payment from foreign travelers, agent also gave me wrong information about Safari itinerary over a phone call, may be that’s the reason why she did not send me an itinerary. I would not recommend Bonfire Adventures to foreigners who live outside of Kenya.
Email Purity | 35-50 years of age | Experience level: over 5 safaris
Rude
Never Traveling again with Bonfire Adventures
Email Nach | 20-35 years of age | Experience level: 2-5 safaris
Extremely poor coordination
i booked a safari from Bonfire on 8th September, guide and safari van was ok. the coordination and communication from my agent innocent was pathetic. She was not reachable two days before the safari. Driver and vehicle details were not shared until i made 20 calls to various numbers. finally number was shared on saturday 19.00 hrs for sunday morning safari and to my surprise, the mentioned driver never came instead send some other driver.
this is pathetic and frustrating for the monies paid. i will recommend not to choose bonfire because of very poor customer service.
Regards,
Nachiket
Email Lydia Chege | 35-50 years of age | Experience level: over 5 safaris
My experience was at bookings very poorly coordinated. I feel I was overcharged not Professional
As a parent I felt cheated. Got a raw deal.The SGR booking was a mess
Email Esther | 20-35 years of age | Experience level: first safari
VERY LATE!!
We were told to arrive by 6.30 which we did but we ended up leaving 2 HOURS later!. Honestly that was not at all interesting. Waiting for two hours just because people are late.
Bonfire should have a 30minute caveat/rule.
You arrive later than 30min you forfeit your trip.
Its unfair and RUDE to keep 15 people waiting for 2hours for 1 person.
Very dissapointing. 2stars because of this bad experience.
Poor communication
I was dealing with one lady by the name Faith Kaluai,first she sends me a quotation valid for a month,I was to get back to her on my travel dates then two days later she sends me a mail and tell me it was subject to availability and sends me another quotation..i call her wanting to make my bookings on the new quotations sent to me but she doesn't pick up my call..she later sends me a whatsapp message asking me what i have decided nearly a week after.surely bonfire how are you supposed to win people's trust if you can't handle your customers properly?
Email Jonathan | 65+ years of age | Experience level: 2-5 safaris
Masai Mara 3 day (but only 2)
Simba Oryx lodge and Mara itself are superb. Bonfire are either dishonest or incompetent. We paid for three days safari but, on the third day, the driver just took us home. We also gave the driver park fees to cover the third day. We are following this up with the company so will update this site if we get a refund, apology etc.
Email Florence | 35-50 years of age | Experience level: first safari
Smooth booking but tour guide was very unprofessional.
Booking process with Denise was very well done but this is just the tip of an iceberg to have an enjoyable safari.
Day one - our tour guide was extremely late. He advised us to arrive at pickup location at 6.30 am but didn't arrive till past 8am. Worse, we couldn't reach him on contact provided by Born Fire. The guides lack of professionalism was evident right away since he got into it with one of the tourists stemming from frustration of waiting on pickup.
I didn't feel safe riding on the Land Cruiser after the guide explained his late arrival was due to fact that he had arrived at Nairobi city same morning following a seven day tour from Mombasa
Email David Godfrey Newman | 65+ years of age | Experience level: 2-5 safaris
Good
Would like to thank Betty at the booking office. Our Driver Philip was one of a kind conversant with the Nairobi National Park, friendly and knows most of the animals characteristics as id working with the Park. Pick up w as on point. Thanks Philip and Betty. Thanks Bonfire adventures
Email Brian | 20-35 years of age | Experience level: first safari
He was a great operator, when above and beyond to make sure we enjoyed. 100% recommend Brian Ondigo.
Bonfire adventures delivered an amazing planning for both hospitality and the tour itself. I had an amazing time.