THE A TEAM
Axis Africa Expedition & Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2016)
- Member Of:
- KATO & TRA
- Tour Types:
- Mid-range & luxury tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $2,583 to $20,667 per person per day (MXN, excl. int'l flights)
Reviews
CO
Email Maria Patricia | 65+ years of age | Experience level: 2-5 safaris
Excelent Safari Experience
Instead of foreign companies operating in Africa, we wanted to hire a local company for our safaris in Kenya, so we booked Axis, but the experience was a bit of a struggle. They weren't very assertive in suggesting itineraries, they took an excessively long time to reply to messages or emails, and they weren't very careful with the information that should give clients peace of mind. At 8 pm the day before the private safari, which we had paid for months in advance, we had to anxiously search for them to get information about the pickup, schedule, guide, etc.
Thanks to the guide, Raymond, our safari was a wonderful experience. Besides being a very skilled driver, he is passionate about the game drives and search of the animals.
Email Becca | 20-35 years of age | Experience level: first safari
Great safari, bad timing
I want to first say that our guide, Rodger, was excellent. He was very knowledgeable and helped us find all the ‘Big 5’ and many other beautiful animals. The accommodations were lovely- the campsite was great to connect with nature, and the hotel was comfortable and clean with tasty meals. The game drives were fantastic.
The reason I gave this safari a 3/5 is not the fault of the guide. On May 18th, the 3rd day of the safari, there were massive protests over gas prices all over Kenya, which turned into rioting, blocking roads and stopping cars. This is not the fault of Axis. The issue was the way the company handled the situation (this does not include Rodger- he was calm under pressure and kept us as safe as possible). Part of the issue here is that Axis combines travelers who are on different tours without clarifying it. There were people on the tour that were only there for 3 days, while others booked for 4 or more. This means that our third day involved bringing the people who had to go back to the office to a drop off point near Nairobi. This is where we got stranded for multiple hours with very little communication or assistance from the office. We spent the whole morning driving, leaving at 6 am, arriving midday and then staying in place. When asked about a refund of some sort for the day that really only included 2 hours of activity, we were told ‘well, day 3 is always a travel day’. The itinerary does not disclose that. They make it look as if there’s multiple activities that happen on day 3. On top of that, guests on our safari had to pay to change flights, without help from the office or clarification on what would happen to help them. Two of the people who were split from the group eventually to go to the airport were hit with a bag of rocks through the window of the car they were put in, leading to them being covered in glass. Again, this isn’t something the company can necessarily control, but the things they can control were handled poorly in my opinion.
Again, this would’ve been a great safari. The issues I had were partially the situation but mostly the office’s handling of it. Rodger was an excellent guide.
MY
Email co | 35-50 years of age | Experience level: first safari
cool
Papa John tour driver very patience,
very understanding client need