One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $1,730 to $5,190 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
HK
Email Annie | 50-65 years of age | Experience level: first safari
Excellent customer service Kennedy
Good value for money. Solo traveler mid range 8 days Safari Tour. Saw all big five through this journey up close. It was an amazing experience. Highly recommended.
CA
Email Matthew | 35-50 years of age | Experience level: over 5 safaris
Great Safaris that could use a little more organization
My partner and I recently finished the 11-Day Mara Nakuru Amboseli Serengeti Ngorongoro Nairobi Safaris.
Kennedy, was very helpful in the planning process. There were a few times where I asked specific questions that went unanswered, but in general our back and forths were good.
Our time in the parks was great. We had many rare and fascinating animal sightings and our guide was great at positioning us for optimal viewing. I wish that our guide had been a little more forthcoming with information though. He would answer questions but not volunteer too much. Additionally, on the Kenya side, we were only provided 1L of water per day. This is not enough, especially in 30+ degree weather.
The accommodations and food were good. I would advise people to bring battery packs and take advantage wifi when it is available as both electricity and Internet will often not be.
The safaris had some issues with organization and professionalism. On our very first day, we sat at the office for an hour after being picked up. We were told that it was because other members of our group were late. Then, after discussing with those travellers, we discovered they were told they were kept waiting because we were late. It is ok to run late in the morning but it is very unprofessional to blame tourists to one another. Another issue we experienced was due to a typo in the itinerary that I was provided during the booking process. The date of September 13th was forgotten, so after the 12th, the itinerary was off by a day. This was a big issue as it forced us to spend an extra day and night in Arusha at the end of the tour. This was money we did not intend to spend. It also caused concern at the Kenya-Tanzania border because the date of entry on our visas was the 15th when we were actually crossing on the 14th. Lucky for us the border guards understood. Regarding the border crossing, this was not handled well by the company. Our guide dropped us off at the border without any information on what shuttle we were taking or when it was leaving. Instead, he told us to just trust his friend that was there. This friend had no association with the tour company and was obviously inebriated. If this wasn't stressful enough, once we arrived at the bus depot in Arusha, the representative from Seven Wonders (the company running the safaris on the Tanzanian side) failed to collect us so we had to take a cab. This was not a great day. The organization was also lacking in Tanzania. We were collected on day one by what turned out to be the wrong tour so we had to switch the next day. This was not a big deal but decisions on what tourists were going where and with which guide seemed to be made on fly each day.
Despite these hiccups, the safari did leave us with many great memories and positive feelings. It is good value as a budget safaris and earned the 4 Stars I awarded it. I would choose it again if I had the opportunity.
Recommendations: 1) While planning your safaris, make sure to scrutinize the schedule; 2) Be flexible. The itinerary will not be strictly adhered to; 3) If crossing the border, make sure your guide provides you with a shuttle number; 4) Buy water when you can (particularly in Kenya); 5) Take advantage of electricity/wifi when it is available