Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 103
  • 4 star 6
  • 3 star 1
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 111 Reviews
Tania   –  
Australia AU
Visited: December 2022 Reviewed: Jan 29, 2023

Email Tania  |  50-65 years of age  |  Experience level: first safari

Accommodating and helpful
5/5

I contacted Norman rather late the night before we wanted to travel. He was very accommodating and was happy to arrange our tour at the last minute
All was arranged professionally. The usual accommodation was full but Norman managed to arrange alternative accommodation. He was always on tume, happy to make suggestions and happy to Jake adjustments as needed. Cold bottled water was supplied every day Norman made suggestions and gave info as needed. .
The Pilanesburg tour was very interesting and we saw many animals , more than anticipated. The first day we drove in Normans car and for the evening and following morning drove we drive in a series vehicle.
Accommodation was excellent. Pool, restaurant and other activities were available at this resort including rock climbing, scooters .
The Soweto part was interesting, Mandelas house and D Tutu 's house as well as some museums. Also went to Soweto brewery.
A very interesting tour and highly recommended
After the Pilanesburg tour Norman was happy to be our driver and

Stephanie   –  
United States US
Visited: July 2023 Reviewed: Jul 29, 2023

Email Stephanie  |  50-65 years of age  |  Experience level: first safari

Fantastic day trip with NHLALALA TRAVELS!!
5/5

Awesome excursion to Pilansburg Game Reserve! Nhalala Travels made everything perfect from the booking and transfers. Norman, the owner, was a gem to work with. I booked this excursion for my husband and it was the highlight of his South Africa trip. My husband saw plenty of game on this one day Pilansburg excursion from elephants, giraffes, lions, wildebeest, leopards, rhinos, hippos, and zebras. Book with NHLALALA TRAVELS!

Jen   –  
Australia AU
Visited: February 2023 Reviewed: Feb 15, 2023

Email Jen  |  50-65 years of age  |  Experience level: first safari

Nhlalala 3 Day Kruger Safari with Norman
5/5

Norman was an extremely considerate and knowledgeable guide. He was on hand at every stage of our tour, even sending us off with the Kruger guide and waiting for our return, making sure we didn’t need rescue due to flooding! The third day through the Panorama route was excellent. Highly recommend Norman and Nhlalala Tours. ⭐️

Vaida   –  
Lithuania LT
Visited: January 2023 Reviewed: Feb 1, 2023

Email Vaida  |  35-50 years of age  |  Experience level: first safari

Extremely happy that we picked Nhlalala to handle our Kruger park experience
5/5

We did 4 day Kruger Park and Panorama route experience and stayed in Kruger Gate Hotel.
It was the first time for us doing the Safari so we wanted to make sure we chose the good tour company. We have contacted more than 5 different tour agencies offering Kruger park packages and after looking into the packages and accommodation options each company offers, we decided to go with Nhlalala. One of the main reasons was that we were very interested in doing Panorama route, however, many companies would only offer a few stops on Panorama route. After receiving the itinerary from Norman, we felt this was more personal and well though through tour experience which also included all the Panorama points we wished to see. Another reason for choosing Nhlalala was that they offered the hotel options we liked the most and they had different choice in comparison to other tour companies that seemed to offer the same accommodation.
Initially we planned on staying at the 3 star accommodation but in the end we decided to go for 4 star accommodation which was Kruger Gate Hotel. We think this was the best choice we made. The hotel is beautiful, feels luxurious and the pictures do not do the justice. Most of the hotel's common and room areas are on the platform which gives a nice jungle feel with the amazing dinning area. You can dress up or dress down for the evening which is a great bonus. The food choice is superb and the staff is super friendly. The hotel is on the border of Kruger park so you can see Kruger park while having cocktails by the pool area. On the first day of our arrival, we spotted buffalos just outside the hotel and we were told elephants come to drink water nearby every evening. We were never bitten by any mosquitoes which was a huge surprise for us, especially in the evenings!
First day we arrived we had a sunset safari drive where we managed to spot 4 out of big 5 animals and others such as Zebras and Giraffes and the following day we saw all big 5 during the first part of the day. We were told we were very lucky, however, we think using the local safari tour guides is the best option because they are familiar with the Kruger park as well as they communicate with each other where they spotted the animals so they can take you there quickly. During short safari trips we shared the car with 4 other people, however the vehicle was big and it had plenty of room for everyone. On the full day safari tour, we had smaller vehicle and it was only two of us in the car. Even though sharing the vehicle with others is fun, we enjoyed very much having the vehicle to ourselves as we were able to switch seats and hide in the shade from the hot sun.
Norman has been looking after us throughout the whole trip, he would meet us each day in the mornings or after the safari tours just to check on us and follow up with the next day plan. Norman took as around Panorama route too and we had so much fun! He is such a kind and gentle person and it was our pleasure to have him as our tour guide. Also, knowing that he was born and raised near Kruger park makes it more special for anyone wishing to have a truly local tour guide.
We highly recommend this tour agency. The experience we had exceeded our expectations.

Bogus   –  
Poland PL
Visited: August 2022 Reviewed: Sep 4, 2022

Email Bogus  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent half day tour to Soweto with Nhlalala and Norman
5/5

Me and a few friends of mine visited South Africa in August 2022. We ordered half day tour to Seweto with Nhlalala. I have got tel. number to Norman from my African friend. The tour was excellent - bus was really good, Norman was really nice person and good guide. The trip fully met our expectations. I know Nhlalala offers many other options for tourists. Thank you Norman!

Luca   –  
Italy IT
Visited: December 2025 Reviewed: Jan 25, 2026

Email Luca  |  20-35 years of age  |  Experience level: first safari

Unforgettable safari experience
5/5

We had an amazing custom trip organized by this agency. Their communication was incredibly fast and the guides were fantastic—being locals, they gave us so many unique tips that made our experience truly special.
Even when we hit an unexpected closed road on the Panorama Route, they resolved it immediately without any stress for us. The Kruger safaris were also perfectly organized, with easy pickups right from our lodges. If you want a professional, tailor-made adventure, look no further!

Lisa   –  
Sweden SE
Visited: November 2025 Reviewed: Nov 30, 2025

Email Lisa  |  20-35 years of age  |  Experience level: first safari

Everything worked perfectly!
5/5

Everything worked perfectly, from communication before the trip, pick up and drop off, the organization with living and game drives. Perfect! Highly recommend.

Adrianna   –  
Poland PL
Visited: August 2025 Reviewed: Aug 31, 2025

Email Adrianna  |  20-35 years of age  |  Experience level: first safari

They don't just sell trips; they sell memories and experiences. I wholeheartedly recommend Nhlalala
5/5

The trip definitely exceeded our expectations. We took the 4-day Kruger + Panorama tour.

Let's start from the beginning: we handled all the formalities with Norman, who was always very quick to respond to all our questions. We wanted to maximize our time in the park. We were glad that extending our trip by one day wasn't a problem at all. All costs were clearly explained, as were the payment methods.

Khongi, who was an incredible companion for the trip from Johannesburg to Kruger and back, picked us up from the airport hotel. He was also our guide on the Panorama tour. We felt like we'd known him forever; he was incredibly interesting, but he also showed us and explained many things. We felt taken care of the entire time because we had constant contact, and even after a full day of safari, he called to make sure everything was okay and to confirm the next day's plans.

The hotel itself also exceeded our expectations. The rooms looked even better than in the photos, and the breakfast buffet or takeaway box on our departure morning was truly filling and varied. The dinner buffet offered a huge selection of delicious dishes.
The safari trips were also well-organized, and even though we were with other people, it was relaxed and everyone could see what they wanted.

In short, we couldn't have chosen a better place. Khongi, his care, and the overall experience made us not want to go back home. I'm always wary of using travel agents and prefer to handle everything myself, but they exceeded all our expectations at all. They don't just sell trips; they sell memories and experiences. I wholeheartedly recommend Nhlalala Travel.

Miguel Hernandez Hidalgo   –  
Spain ES
Visited: July 2025 Reviewed: Aug 2, 2025

Email Miguel Hernandez Hidalgo  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent
5/5

Our experience with Khongi was great. Good driver, good music, good talks. We highly recommend him. We will repeat our journey to Kruger and Panorama route with him. Thank you.

Raquel   –  
Austria AT
Visited: May 2023 Reviewed: Jun 13, 2023

Email Raquel  |  35-50 years of age  |  Experience level: first safari

Reliable, friendly and professional
5/5

I booked the 2-day Pilanesberg Tour with Nhlalala Travel. Communication with the tour operator was very good (both prior and during the trip). Norman was a great guide, very knowledgeable, considerate, friendly and always available. I travelled alone and Norman made sure that everything went smoothly. I felt safe the entire time: from the pick-up in Pretoria until the drop-off at Johannesburg airport the next day.

The safari was a great experience. The sunset and sunrise tours were amazing. I was able to see elephants, rhinos, lions, hyenas, hippos, and giraffes. Pilanesberg is a wonderful place.

I would highly recommend Norman’s services, Nhlalala Travel and their Pilanesberg tour to anyone. It's ideal for someone who wants to do a safari before heading home from a business trip and needs flexible arrangements.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 103
  • 4 star 6
  • 3 star 1
  • 2 star 0
  • 1 star 1
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