Explore ,Discover and Embrace Africa
People Tours And Safari
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $2,197 to $21,290 per person per day (MXN, excl. int'l flights)
Reviews
Email A.A. | 20-35 years of age | Experience level: over 5 safaris
They're responsive until they get your money
If I could give 0 stars I would. I booked a private tour. Below are just some issues I faced with this company:
1. Rude guide. Being that I'm his only client on a private tour, it's inexcusable that he gave very little information and loved to chat with his guide friends but neglected me.
2. I specified I didn't want to camp and wanted very nice accommodations. The price reflected much nicer accommdations. They ended up booking me in some lodges with no hot water (it's winter in namibia and freezing on the skeleton coast), broken lights, and no heat while it was just 3 degrees outside.
3. They booked me a photographer. He showed up an hour late the first day. Took terribly over-exposed photos that were worse than photos on a phone. A month later, he still won't edit the photos in any way to make them look professional. People's Safari won't respond to my emails and won't take any responsibility for this issue.
4. The logistics were poorly planned. They didn't look for lodges close to destinations so we ended up losing time driving several hours out of the way. I guess they were trying to save money at the expense of tourists' time.
They're happy to take your money but give subpar accommodations and customer service. Please save yourself the headache and avoid this tour operator
Reply from People Tours And Safari
Posted on Aug 11, 2024Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to address the concerns you mentioned:
1 Guide Experience: We understand that the guide was not to your satisfaction initially. As soon as you informed us of your discomfort, we immediately arranged for a replacement guide to ensure your comfort and safety. However, it's important to note that our guides are trained to prioritize safety, and they mentioned that there were instances where not following instructions could have led to unsafe situations. We regret any confusion this caused during your trip.
2.Accommodation We apologize if the accommodations did not meet your expectations. You had booked a mid-range tour with budget constraints, and we did communicate that certain higher-end luxury accommodations would require an additional charge. Some of the accommodations you desired were only accessible by flight, which also required an additional fee. We always strive to offer the best possible options within the agreed budget.
3. Photography Services Regarding the photographer, we did inform you from the beginning that we do not have a specialized photographer on staff. We recommended a photographer, subject to your approval, and regret that his work did not meet your expectations. We understand how important capturing memories is and apologize for any disappointment this may have caused.
Finally, we sincerely apologize for any other issues that were out of our control and negatively impacted your experience. We are committed to improving our services and will take your feedback into account to ensure future guests have a better experience.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Albin
Email Gabby | 20-35 years of age | Experience level: first safari
Easy going and friendly!
Leonard was friendly and outgoing & I had a great time on the trip w my best friend! Excursions were super fun and I loved the amount of wildlife we were able to see! Lodges were comfortable and well chosen. Very happy with the trip and experience, thanks Leonard & team!
Email Jasleen | 20-35 years of age | Experience level: first safari
Friendly and Easy Going
Willing to accomodate needs and change itinerary as needed. Excursions were fun and had enouhh variety as needed to see a lot of different animals. Lodges were also well chosen and unique.
Overall happy with the tour and safari, thanks Leonard and team!
HK
Email MC | 20-35 years of age | Experience level: 2-5 safaris
This is a trustworthy travel agency
We chose this travel agency after comparing it with several others. Initially, during the quotation phase, compared to other companies, we already felt that the staff at this agency were more responsible. They patiently answered our questions, understood our needs, and offered a reasonable price. Throughout our entire Namibia trip, we received excellent service. The itinerary was well-arranged, and we had a fun and worry-free experience. Looking back, this package was truly value for money.
We are especially grateful to our guide, Philip. He drove safely and steadily, managed time efficiently, and took great care of us as first-time visitors to Africa (helping us with food choices, patiently answering our many curious questions, accommodating our desire to take lots of photos, and understanding our jet lag and and always woke up early). The workload of a tour guide is quite demanding. Every day, the guide drive, introduce attractions, accompany us on tours, set up and take down tents, clean the sand inside and outside the vehicle, arrange our meals, and ensure a constant supply of drinking water and sometimes snacks. It felt like our Philip never rested. Every night after dinner, we would return to find our tents very clean, even our suitcases were wiped clean. We were amazed by his work.
No doubt, this was a worthwhile tour that will leave us with unforgettable memories. My friends are surprised by my experience and some thinking of going on a Namibia trip.
Email Alex | 20-35 years of age | Experience level: 2-5 safaris
He was very nice, and helpful.
Phillip was our tour operator. He was very nice and accomodating when our plans changed. He gave us the right amount of information without hounding us with information. Sometimes it’s better just to enjoy the moment being in a beautiful place like Namibia.
He did give us lots of insight amount the people, and places within the country. He was always making sure we were well taken care of.
We had two other tour guides join us briefly during the trip and they were both very friendly.
Emilia was our tour organiser, and she did a wonderful job of keeping us updated and helping us organise additions and changes to the trip.
The company seems small but very well organised. I wouldn’t hesitate to book with them again.
DE
Email Sofja | 35-50 years of age | Experience level: 2-5 safaris
Well organized amazing tour!
I very much enjoyed my private camping tour to Namib desert. People Tours and Safari were very responsive and tailored the route and timing according to my preferences. The guides were very kind and helpful. The overall experience was amazing and I could definitely recommend this service provider! Thank you so much for everything!
AE
Email Oosha Rao | 65+ years of age | Experience level: over 5 safaris
Very client oriented. Great service
Namibia has been on our bucket list for some time. People Tours fitted our requirements perfectly.
Our coordinator Emilia came up with an excellent itinerary which covered our areas of interest hiking nature wildlife. We had to change our dates several times and at the last minute my passport had to go for renewal. Emilia took it all in her stride and ensured us that all would be well considering it was peak season.
Our guide Leonar met us promptly at the airport where the airline had delayed one of our bags. Again we were assured our it being returned wherever in our itinerary we would be.
The car was spacious and comfortable we had cold drinks in a cool box and an attentive friendly guide.
From climbing big Daddy dune, to hiking Sesriem canyon, sampling great Namibian game cuisine, driving tirelessly to spot wildlife in Etosha, we found Leonard to be a delightful companion.
I heartily recommende People Tours in Namibia.
CA
Email Dave | 50-65 years of age | Experience level: first safari
Accommodating and easy to work with
We did a 3 day budget tour of Sossusvlei from Windhoek. Our guide Matheus was amazing. His knowledge of everything we encountered was impressive. He was very accommodating and allowed us the time to see what we wanted to see. He also made great suggestions to ensure we saw the highlights. The camping set up was pretty basic, but we have done lots of rough camping so we were completely fine with that and loved the idea of camping in Africa. Matheus worked hard to make sure we were looked after. Sesriem is the closest town to Sossusvlei and in this package it allows you to camp inside the first gate, giving you earlier access in the morning. Sesriem is a fairly long drive from Windhoek, but allows you the chance to see some amazing sites and experience natural Namibia.
Sossusvlei is an incredible experience. Absolutely worth the effort to get there.
Email Moira | 50-65 years of age | Experience level: 2-5 safaris
carefully curated private tour did not disappoint!
I recently traveled to Windhoek, Namibia for business from the western USA, and since I was traveling all that way, I added a week so I could see a the desert, coast and Etosha. People Tours and Safari had an itinerary and a price point I liked for a mid-range tour, and could accommodate my schedule, pick me up at my hotel and drop me at the airport for my flight. What I received was a turn-key, carefully curated trip with just me and a driver/guide in a 4WD vehicle. I didn't have to do a thing other than show up! The accommodations ranged from standard safari lodge places to a charming bed and breakfast on the coast to an up-scale place just outside of Etosha, to a concession inside of Etosha. The driver/guide (Timo) was at all times gracious, friendly and interesting to talk to, and looked after me well from start to finish. We hiked to Deadvlei, rode ATVs on the dunes, ate at great restaurants, visited a Himba village, and experienced the desert, dunes, coast, Etosha Pan and everything in between. With just me as the client, I could indulge in my love of birdwatching and photography without inconveniencing anyone. I would definitely go with Peoples again!
BR
Email Renata | 20-35 years of age | Experience level: over 5 safaris
Great
Emilia was very supportive and gave us all needed information for us to prepare for our amazing trip. Tuhafeni was the cherry on top, a sweetheart who made our trip even better. I will obviously book my next trip to the african continent with Emilia and Tuhafeni!
