Explore the Pearl of Africa
Lulu Safaris Uganda
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- ATTA, UTB & UWA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $4,155 to $17,661 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Madjula Tague | 20-35 years of age | Experience level: 2-5 safaris
TERRIBLE TOUR
I would first like to say that this was the worst tour company I could have ever taken. The tour guide Audence picked me up and off the bat had an attitude. He didn’t introduce himself, or seem
Enthusiastic at all, as I expect a tour guide to be. The tour
Company
Lies on the itinerary, I was supposed to do a few things that I didn’t get to do on the first day because Audence who was the tour guide thought that it wouldn’t work for him. In turn I didn’t get to do one activity towards the end, and other activities felt rushed because they weren’t done on the first day. I mentioned this issue to Elvis, who is the owner of the
Company but nothing seemed to have changed for the rest of the trip. The tour guide was not informative on any
Of the important sites we visited. He didn’t provide any information, only just pointed out the “names” of them. As we went to these historic sites, I had to google most information.
In addition to this, the company and the owner failed to mention that none of the accommodations provided had air conditioning or a fan. I mentioned this to Elvis and he acted as if he didn’t know, but when I asked the hotel they informed me that this has always been the case for that specific hotel. As we were driving throughout Uganda and Rwanda, I asked Audence many times about stopping to get something to eat, but we drove non stop from place to place.
This tour was a dreadful experience. Having to deal with a guide who had an attitude, and is uninformative shouldn’t be a guide at all. The company lies and should not even be taking any customers.
From the lies, to the unprofessionalism this was by far one of my worst experiences traveling 7 countries in Africa. Uganda and Rwanda are both beautiful countries, but I urge you to choose another tour operator with more reviews than this company has.
Reply from Lulu Safaris Uganda
Posted on May 25, 2024Dear Madjula Tague,
Thank you for taking the time to share your feedback about your recent tour with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We apologize for the negative impression left by our tour guide, Audence. All our guides are fully trained, certified, and hold annual licenses from the Wildlife Authority. They also undergo regular refresher and customer experience training to ensure they provide professional, enthusiastic, and informative service. We regret that this was not reflected in your experience and will address this matter directly with Audence to prevent it from happening again.
Regarding the itinerary, we strive to provide all activities as stated. Our records show that all planned activities were conducted. The visit to the presidential museum was a complimentary activity done during the city tour, which you chose to decline when we offered on the last day. We regret any confusion this may have caused and will work on improving our communication to ensure all guests are aware of their options.
Regarding the informational aspect of the tour, our guides often allow rangers and site-specific tour guides to take the lead in providing detailed information to ensure you receive the most accurate and comprehensive insights. We apologize if this was not clearly communicated and led to any confusion. We will reinforce this practice in our communication to future guests to ensure a seamless experience.
Your feedback about meal stops is important to us. We understand the need for regular breaks, and we will remind our guides to be more attentive to these needs to ensure comfort throughout the tour.
We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please do not hesitate to contact us directly. We hope to have the opportunity to provide you with a much better experience in the future.
Sincerely,
Elvis
NL
Email Piet Bleeker | 50-65 years of age | Experience level: 2-5 safaris
12 days Uganda experience with Lulu Safaris, it was a great adventure
We did a 12-day tour which was completely taken care of by Lulu Safaris. Together with our guide and driver Samuel, we have been to all the interesting places in Uganda from Kampala. What a wonderful experience that was. Samuel completely unburdened us and expertly drove past rhinos, giraffes, elephants, chimpanzees, gorillas and what not. With a lot of expertise he showed us what beautiful birds there are. During the rides in nice conversations he told a lot about his country, life in Uganda and many other interesting things. 11 days together in a car could lead to discussion or unpleasant silences. That was not the case with us, we talked about anything and everything and got along just fine. We made the trip with the two of us and the nice thing about this setup is that you also make the game drives with your own vehicle so that you can stop where you want and take as long as you think necessary. The planning with all lodges and organizations was perfectly arranged, we were expected everywhere and were on time for all appointments, which deserves a compliment. The car in which we made the tour was an original Toyota Land Cruiser 70 series with a roof that could be opened, perfect for the game drives and completely in style for an optimal experience. We really enjoyed our trip through Uganda and thank everyone who contributed to this.
Email Noah | 20-35 years of age | Experience level: first safari
King Charles
Wonderful trip and King Charles was fantastic. Great guide that went above and beyond to help with our needs.
I do not give 5 stars though due to water not being paid for on a very hot trip, after already paying a hefty amount for the trip. It makes it seem like LuLu doesn’t actually care that much for it’s customers.
Email Lauren | 20-35 years of age | Experience level: 2-5 safaris
Fast to respond, great guide. Some miscommunications which were resoled.
Booking through Lulu Safaris was quick and easy. They were available on whatsapp which really helped in fine tuning the details. They amended a 3 day tour to become a 2 day tour to fit what we wanted to do and amended the price appropriately. Our guide picked us up from Entebbe airport and was friendly and spoke good English. He was a very good and safe driver, even on very challenging wet muddy steep roads. We did get lost on the first day trying to find our hotel as it was one our guide had not been to before, but this was managed appropriately. Nice accommodation included.
We were taken to gorilla trekking which was a fantastic experience and our guide collected us after this and took us to Lake Bunyonyi. Our guide contacted the accommodation my friend and I had booked and organised a boat for us to pick us up from the drop-off point which was really helpful.
Our itinerary had included all 3 meals on our final day but Lulu Safaris stated this was an error and dinner was not meant to be included. They did eventually resolve this and paid the hotel we were going to an amount to cover the majority of our dinner which felt like a reasonable resolution to an error on their part.
Email Mr. Musinguzi | 20-35 years of age | Experience level: over 5 safaris
Professional Service & and enjoyable experience.
Lulu Safaris helped with our arrangements for a trip to Murchison Falls National Park. The safari vehicle was very comfortable and perfect for us to enjoy the game drive plus a visit to the top of the falls.
The guide was very knowledgeable plus the communication was very good from the planning stages throughout the entire trip.
Thank you Elvis & team for the great service.
ES
Email Alejandro | 20-35 years of age | Experience level: first safari
Amazing experience in Uganda with Lulu!
Our experience with Lulu was wonderful. My wife and I took a 15-day trip across the country, and it was an incredible experience. Elvis answered all our questions before the trip and was very helpful (although a confirmation of payment receipt would have been appreciated for added peace of mind).
Our guides, Derrick and Victor, were just the best! Derrick is a very experienced driver, and we felt very relaxed in the car with him throughout the entire trip. Furthermore, they both have extensive knowledge of the country and its amazing biodiversity, so we learned a lot from them. They are very friendly and welcoming people who made us feel right at home.
Choosing Lulu for this amazing trip was absolutely the right decision, and we would recommend this agency without hesitation!
NL
Email Dilian | 20-35 years of age | Experience level: first safari
Amazing trip!
After our 10 day trip that has been planned by Lulu, I can confidently say that these people know what they're doing. Our guide Brian always ensured that we were safe, comfortable and entertained. As a photographer and videographer he always ensured that we took the time to capture the moment until satisfied. Also the network of these guides is amazing, they will always have someone to call for whatever need arises. This was a trip of my lifetime.
Email Dan Burke | 50-65 years of age | Experience level: 2-5 safaris
Amazing tour of Rwanda and Uganda!
Thank you to Stuart and the Lulu Safaris team for an amazing vacation! They organized a perfect itinerary that included gorilla trekking, chimp trekking, golden monkeys, boat tours and more! Stuart was very friendly and helpful and included some flexibility to accommodate requests I had to see additional local sites. I highly recommend Lulu safaris for your next Uganda trip
LB
Email Ronny | 35-50 years of age | Experience level: over 5 safaris
Exceptional service and an unforgettable safari with Simon.
I recently completed a 7 day safari in Uganda with Lulu Safaris, covering Murchison Falls National Park and chimpanzee tracking, and I can confidently say it was one of the most memorable trips of my life.
The real highlight of this journey was our guide, Simon Muwanguzi Peter.
Simon was exceptional in every possible way professional, knowledgeable, patient, and genuinely passionate about Uganda’s wildlife and people. From the powerful Murchison Falls to the incredible chimpanzee tracking experience , he made every moment meaningful. His deep understanding of conservation, local communities, and animal behavior added so much value beyond just “seeing” the sights.
Safari in Uganda is not always easy very early mornings, long drives, and the famous “African massage” on bumpy roads 😄 but Simon handled everything with calmness and positivity. No matter the delays or challenges, he remained supportive, flexible, and always focused on making the experience perfect.
What stood out most was his kindness and authenticity. You can truly feel that he loves what he does, and he cares deeply about both his clients and his country. His connection with local communities and conservation efforts is inspiring.
Uganda itself is breathtaking raw, wild, and beautiful but having a guide like Simon is what transforms a good trip into an unforgettable one.
If you’re considering Uganda, I highly recommend Lulu Safaris and if possible, ask for Simon. You won’t regret it.
Thank you again for an incredible experience. Uganda will always have a special place in my heart.
CL
Email Constanza | 20-35 years of age | Experience level: first safari
Unforgettable 10 Day Safari in Uganda with Lulu Safari
Excellent organization, an outstanding guide, and a safe, unforgettable experience from start to finish.
I had an incredible 10-day safari in Uganda with Lulu Safari. From the very beginning, everything was perfectly coordinated. They answered all my questions promptly (we mainly communicated via WhatsApp), and the entire trip was very well organized.
My guide, Marc, truly made the experience exceptional. He went above and beyond to help me see as many animals as possible and ensured I had the best possible experience every day. He was not only a great guide and driver (very important considering how the drive in Uganda) , but also a wonderful travel companion.
The accommodations and activities were excellent, and I always felt safe, which was especially important since I was traveling alone.
I gave the agency and the trip 15 out of 10 points. It exceeded all my expectations. I highly recommend them without hesitation.