Explore the Wild Where the Adventure Awaits!
Explorers Wild Adventures
- Office In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $867 to $4,510 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Anita | 35-50 years of age | Experience level: first safari
Extremely Disappointing Experience – Do Not Recommend
We had an awful experience with Explorers Wild Adventures and cannot recommend this company.
The safari vehicle they provided was completely unfit for purpose, which caused us to miss an entire game drive — one of the main reasons we booked this trip. When we raised the issue, the company admitted fault and promised to refund the park fees for the day we lost. Months later, despite repeated follow-ups, we have still not received our refund and they are now ignoring our messages.
A safari is a once-in-a-lifetime experience, and the lack of professionalism, poor communication, and failure to deliver what was promised ruined what should have been a highlight of our trip to Kenya. There are many reputable operators in Kenya — avoid this one if you want reliability, honesty, and a properly run safari.
Reply from Explorers Wild Adventures
Posted on Sep 15, 2025Dear Anita,
Thank you for taking the time to share your feedback with us. We value every review, as it helps us improve and better serve our travelers. We sincerely regret that your experience did not fully meet your expectations.
We deeply apologize for the vehicle breakdown on the first day and the inconvenience caused by the wait for the replacement vehicle. As soon as we received the report from your driver-guide, a replacement was dispatched promptly, and you were able to proceed with your journey that same day, including enjoying lunch en route. Please rest assured that our vehicles undergo thorough inspections after every safari to ensure they are mechanically sound. Unfortunately, this was an unforeseen and rare occurrence something that can happen to any safari company and we truly regret that it affected the start of your trip.
Regarding the missed evening game drive in the Masai Mara, we understand your concern. However, upon reviewing the matter with your driver-guide, he reported that you requested to go directly to the lodge to rest, as you told him being tired from a previous city tour in Nairobi. Given that there was ample time to arrive for the evening drive, your guide respected your request. To ensure you still enjoyed a full safari experience, we instructed him to extend your game drives on the second day to compensate for the missed activity.
With regard to the park entry fees, kindly note that these are paid in advance to the park authorities and were non-refundable at the time you were requesting for the refund, which is why we were unable to process the refund you requested.
We also note that during your safari you did not raise any issues regarding the lodges or your driver-guide, and we are pleased that the remainder of your trip went smoothly without further concerns.
While we have had the privilege of hosting hundreds of travelers who have left us positive reviews, we truly regret that certain aspects of your safari did not meet your expectations. Please know that your feedback is extremely valuable to us, and we will continue working hard to ensure every guest enjoys the best possible safari experience.
Once again, we sincerely apologize for the inconvenience caused at the beginning of your safari, and we thank you for your understanding.
Best regards,
Guest Relations Team.
ES
Email Jorge | 20-35 years of age | Experience level: first safari
basically they are liars
They put 8 of us in a van when the budget clearly said 7 maximum (and 7 is already uncomfortable). Also, far from apologizing, they told us that we had been lucky, that we could have been up to 9 (and they don't care what was in the contract). They also try to force you to go to the Masai village instead of going on an early safari, because for them it is much cheaper, it cost us some very serious discussions to be able to go on safari on the last day (although it also says so in the contract). Do not let an unforgettable experience be spoiled by going with these people, there are many companies that do what they say.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Jorge,
Thank you for taking the time to share your feedback about our safari experience. We appreciate all forms of feedback, whether positive or negative, as it helps us improve our services and provide the best possible experience for our guests.
We apologize if your recent safari had 8 occupants and did not meet your expectations however this was only for the 2 days while you were in the Masai Mara since your safari was based on a 6 day group joining tour, the number of occupants was minimum for the other days. Our aim is to ensure that every guest enjoys a comfortable and enjoyable experience, and we regret if this was not the case during your visit.
To address your concerns, we regularly monitor and manage the number of occupants in our safari vehicles to maintain a balance between the number of guests and the available space. However, it is possible that there were certain circumstances or factors that led to a higher occupancy during your visit. We apologize for any inconvenience this may have caused you.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
We take your feedback seriously, and we will review our procedures and make the necessary adjustments to prevent similar issues in the future. It is important for us to strike a balance between accommodating all guests who wish to experience the safari while ensuring everyone's comfort and enjoyment.
We would like to extend an invitation to you for another safari experience with us, where we can ensure a more satisfactory visit. Please feel free to contact our customer service department, and we will be more than happy to assist you in arranging a future visit that meets your expectations.
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our safari service.
Best regards,
Guest Relations Team.
Explorers Wild Adventures.
ES
Email Maria | 20-35 years of age | Experience level: first safari
Anoying
In the middle of the safari they change us of group,van and driver.
The driver didn't stop in naivasa lake when we had to do It...
The driver wasn't worried about us any moment.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Maria,
Thank you for taking the time to share your feedback regarding to the changes made to our group safari experience, including the use of a different group, van, and driver. We value your opinion and would like to address your concerns.
At times, in order to ensure the best possible safari experience for our guests, we may need to make adjustments to the composition of groups and the vehicles used. These changes are typically made with careful consideration and are aimed at maximizing the comfort, safety, and overall satisfaction of all participants.
We understand that you may have preferred to stay with your original group, van, and driver, and we apologize if this change caused any inconvenience or dissatisfaction. However, please be assured that our team made this decision after evaluating various factors, such as group dynamics, vehicle capacities, and logistical considerations, in order to optimize the safari experience for all guests.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
Regarding the omission of the visit to Lake Naivasha during your safari experience, the visit to Lake Naivasha was listed as an optional activity in our itinerary, you did not confirm earlier that you were interested for this option. In such cases, it is essential for guests to confirm their interest in participating in optional activities in advance for same communication to be passed over to your driver guide, this helps us in making the necessary arrangements and ensures that all guests have a seamless and enjoyable experience.
We apologize if there was any miscommunication or lack of clarity regarding the need for early confirmation. We understand that you were disappointed not to visit Lake Naivasha, and we regret any inconvenience this may have caused.
Thank you once again for your feedback and for choosing our safari experience. We hope that despite the changes, you were still able to enjoy the beauty of the wildlife and the incredible landscapes during your time with us. We remain committed to providing exceptional safari adventures and will take your comments into account for future improvements.
Best regards,
Guest Relations Team.
FR
Email Idill | 20-35 years of age | Experience level: first safari
Would have love to give 5 stars …
There was a confusion about the pick up time but we made everything to be ready at the given time even if it wasn’t what was requested , but we ended waiting a little bit more than an hour to be picked up
From there everything was very nice , the safari was amazing , we’ve been lucky enough to see many animals and magical scenery on the first and second day !
The camp was okay , and was exactly as described . The food was nice also !
The masaai made a fire camp for us during the last night , we stayed around and enjoyed this time !
But the third day was a bit deceiving , we were brought to the masaai village at an extra cost , and to be honest it looked staged , and everything was made to make us give more and more money ! And the prices were excessfull !! People over there were kind of putting pressure on us to make us buy something or give money .
It’s a bit sad cause it was nice to discover the traditions at the beginning .
The we were brought to the community school and were again ask for “donations”.
After all that we were all a bit disturbed about this experience , and it was time to hit the road back to Nairobi .
On the road we asked our driver if it was possible to be dropped at Nairobi Terminus to catch our train , he told us that it was okay for him but he ended up dropping us in central Nairobi , with some guys who offered us to keep our luggage during the afternoon for free and then drop us at the train station for free in the evening ! But after, when we got in the office to leave our stuff , they started telling us that the ride to the train station will be at an extra cost !!! So I refused !! It wasn’t supposed to be like that !
All the other person in the group were dropped off were they asked !!
So we left and ended up paying a Bolt to get to the train station , which I find non professional at all since the tour guide was supposed to drop us there !!
GR
Email Alexandros | 35-50 years of age | Experience level: first safari
Good for value
Everything was adequately organized ! The staff very friendly and helpful. The accomodation wasn't beyond my expectations. The van wasn't so comfortable.
Email Jishnu Sen | 50-65 years of age | Experience level: first safari
Very reliable
From the planning stage to the actual trip, the service was excellent. I really appreciated the time the sales person took to answer all my questions in detail—it made the planning process much easier and helped set our expectations clearly.
Our guide and driver, George, was outstanding. He was professional, knowledgeable, and went out of his way to satisfy our curiosity about the wildlife and the ecosystem. His expertise made our game drives truly enjoyable and educational.
We also loved experiencing Kenyan hospitality—everyone we met at the lodges and camps was warm, friendly, and welcoming. The food throughout the trip was excellent as well.
DE
Email Bindushree | 20-35 years of age | Experience level: first safari
Amazing safari experience
We started our journey from Germany and booked package from this operator, we had an amazing experience with safaris and stays also we got David as our guide who was really knowledgeable and friendly guide.
Although all stays organized by the operator was really awesome, I would recommend to upgrade stay in Amboseli to next level because your experience will be really upgraded(food) if you do so :)
I would rate 10/10 to our guide/host David,
and 9/10 to our travel operator(considering Amboseli s afternoon food package and stay).
NL
Email Niels | 20-35 years of age | Experience level: first safari
Enthusiastic and very kind
The safari trip was amazing, which was for a large part due to our amazing tour guide Zachary, who knew the parks extremely well and was genuinely enthusiastic about the animals
ES
Email Marisa Lopez | 20-35 years of age | Experience level: first safari
Professionalism
I went on this three-days safari for USD 540 each person, and it was a great experience. The company organized it very well, and we had the best driver possible: Zachary Omondi. He did a great effort on making sure we didn't miss out any animal around. We also enjoyed talking to him. we had such interesting conversations along the way!
SE
Email Martin Hedström | 20-35 years of age | Experience level: 2-5 safaris
It was amazing
Me and my girlfriend who's from Kenya did the big 5 safari.
It was really good, the tour guide was the best and tracked hyenas for me.
I've been to Tanzania before in the nature reserve, saw everything but hyenas there.
So I was really happy with our guide.
The food was good, but the same food every day which was a shame. But the chef was super friendly and funny.
The whole experience was fantastic except for the fact that the masai's called my girlfriend whore in Swahili, just cause she was with me, a white guy. It's truly hurtful that people haven't gotten further that we can see beyond skin color, ethnicity or things we can't control over. I didn't choose to be white, she didn't chose to be brown, but here we are in love trying to have a good time. She definitely didn't deserve that from Francis and he shouldn't be the one showing people around with that behavior and it's also weird that nobody said anything.
I hope this problem has been taken care of and that no one else has to experience the same thing.