Tour guides
Kihindo Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2021)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $3,117 to $12,986 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Juan Carlos | 20-35 years of age | Experience level: first safari
Horrible, be careful, it doesn't deliver the service you pay for.
Be careful, they don't provide the services you pay for. The conditions we paid for were not what they offered us once we were there. The water service, supposedly free, was a lie; they made us pay for it after the experience was over. The vehicle for the safari was completely different from the one you see in the pictures before we paid for the safari (the condition of the vehicle left much to be desired, and the one we booked was closed on the sides and open on top, and at no point did they provide us with what we paid for). You pay for a guide, and in our case, he didn't speak to us at all during the entire trip, nor did he offer us water all day (when, in theory, you're paying for a guide and for water during the trip). The only time he spoke to us more fluently was at the end of the safari to tell us his name and show us a QR code to rate him, in an aggressive way, as if we absolutely had to give him a good rating. On our first day visiting the Maasai village, we waited for over an hour, and when we finally arrived, they didn't even apologize. The food service was very poor; when we arrived for lunch, we were given a sandwich... They always under-served us. And they offered no solution. We want to claim a refund, but they haven't responded to any of our messages. We will not recommend Kihindo Tours to anyone we know.
Reply from Kihindo Tours and Safaris
Posted on Jan 26, 2026Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations, and we apologize for the inconvenience and disappointment you faced during your safari.
At Kihindo Safaris, we take guest satisfaction seriously. Your concerns regarding the vehicle, guiding service, water provision, waiting time, and meals are acknowledged and have been reviewed internally so that corrective action can be taken to improve our services going forward.
Regarding your refund request, we would like to clearly confirm that the USD 95 refund has already been processed and completed. We regret any miscommunication that may have led to confusion about this matter.
While we are sorry that this experience affected your impression of our company, we appreciate your feedback as it helps us improve. We wish you the very best in your future travels.
The USD 95.00 refund was successfully completed on 9 January 2026 to the original MasterCard payment (reference: KTT-1081890), as confirmed by our payment provider.
— Kihindo Safaris
ES
Email Bea | 20-35 years of age | Experience level: first safari
I felt scammed
We felt scammed. The conditions we paid for weren't what they offered us. Water wasn't free, and the car wasn't the same as in the photos (it was broken all over). The guide spoke only the bare minimum and didn't offer us water during the safari. He even deigned to tell us his name at the end so we could write a review. He arrived over an hour late for one of the excursions, and there wasn't even an apology. You're always hungry at mealtimes; a sandwich and that's it. Their solution? None. They don't answer any of our messages.
Reply from Kihindo Tours and Safaris
Posted on Oct 20, 2025Dear Bea,
We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify a few important points:
Water was provided in the car throughout the safari, as it is always included in our packages.
Regarding the vehicle, our itineraries always mention three types of cars used during the trip:
1. Transfer car (7 seats with air-conditioning)
2. Closed safari jeep with pop-up roof
3. Open safari jeep for game drives
You did not specify your preference for a closed jeep before or during the booking. The request for a closed jeep was made only on the last day, when it was unfortunately too late to make the change.
Concerning the food, we did not receive any report from you during the trip. If you had informed our office, we would have contacted the hotel immediately to make sure you received additional food or a better meal arrangement.
We sincerely apologize for any inconvenience and appreciate your feedback, which helps us improve our services for future guests.
Best regards,
Isaya John
DK
Email Uffe Hartvig Larsen | 65+ years of age | Experience level: 2-5 safaris
Quick answers, fine contact, sympathic and good driver and guide
Fine safari to Mikumi National Park over the weekend. The communication with Isaya was easy and quick and our driver and guide, Mr Peter, brought us safe from Dar to Mikumi and back again. Many useful informations.
The cottages in the park were rather basic, but ok. The food was not ok.
Email Bablu | 50-65 years of age | Experience level: first safari
Mikumi National park -Good
Mikumi national park is huge but there are not too many see as I expected , it was rainy ,clean, staff was extremely goog, friendly , punctual, anyway I enjoyed it
IE
Email Rory | 20-35 years of age | Experience level: 2-5 safaris
Good tour to see chimps
We had a great trip to Gombe to see chimps and do trekking in the rainforest. Airport pick up and drop off was all well organised by Kihindo as well as the boat to and from the park. We could also use the boat to go to differnt parts of the park to improve chances of seeing chimps which was really helpful. The food the chef made was great and he was able to do good vegetarian options too.
In comparison to othet tour operators i found the communication on payment a bit unclear and not as transparent was the only negative.
Also to be aware compared to other safaris there are a lot of people to tip on this trip. As it is already and expensive trip this adds up as there is the guide, the chef, the tracker, the ranger and two boat drivers. This was not a problem as they did great work but just nice to know in advance to plan your budget.
Good arrangements, reliable.
Well organised tour. We booked last minutes and still they managed to plan everything perfectly. We went on the Safari with Danford and he was very knowledgeable, friendly and invested in us having the best experience. I would recommend this tour for a first Safari!
FR
Email Ladrouz | 50-65 years of age | Experience level: first safari
It 's good
I find the safarie very good.
We have an excellent guid Danford who we give a very good explications.
Medium service !
The experience was been good, the transfer perfect, the hotel the room was good, the service was poor.
The safari was been very good, staff 5 stars.
Quality/price expensed.
He is so good
I real enjooyed the tour.Time management was so perfect ,Drivers and vehicles are too good and clean ,also S/O to Our Tour Guider ,He was so committed to his work
SE
Email Sara | 35-50 years of age | Experience level: 2-5 safaris
Making our safari the best
We took a safari during low season, so there wore less animals and less turist. Our accommodation were nice, very quiet and relaxing and good food. The guide try very hard to show all the animals and we learn alot from the driver. Very nice experience!