Reviews

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Julie   –  
United States US
Visited: December 2025 Reviewed: Jan 22, 2026

Email Julie

Plans and Guides Were Exceptional
5/5

From the moment we landed until our departure, The Shuttle orchestrated every moment. As a party of three, we felt we had a private, customized experience that went far beyond our expectations. Bob, the tour planner, and Francis, the incredible guide, were 5 star!

Thorsten   –  
Germany DE
Visited: January 2026 Reviewed: Jan 13, 2026

Email Thorsten  |  35-50 years of age  |  Experience level: 2-5 safaris

Well organized, very friendly and extraordinary helpful - highly recommended 5 days trip
5/5

We had an excellent experience with The Shuttle Hospitality during our private five days trip in Uganda and can wholeheartedly recommend them.

From the very first contact with the owner of the company Bob the communication was clear, very fast, and professional - even of the short timing of the booking he made everything possible. Our itinerary of "only" five days was as we wished packed with different activities and different places. This help us to see even in a very short time a lot of Uganda and the beauty of it (nature, people/culture and wildlife).

The quality of the "on-ground" organization was also perfect. Transfers were always on time, the vehicle was comfortable and well maintained, and we always felt safe – even on long drives. Our guide Francis was not only very experienced and knowledgeable about the country, wildlife, and local culture, well connected to other people/guides but also genuinely friendly and attentive. He adapted the pace to our needs and made sure we felt comfortable at all times. He might be also one of the fasted drivers in Uganda (no reckless driving) which was the reason why we had the possability to do a lot of activities in a very short time.

Highlights like Bwindi Impenetrable National Park (gorilla trekking & batwa trail), Queen Elizabeth National Park (Safari & boat ride), Kibale Forest (chimpanzee trekking & community walk), and Lake Bunyonyi were seamlessly connected, without unnecessary repetition. During the two game drives helped Francis network and his knowledge of the places to see three times a leopard, (the treeclimbing) lion(s) and other wildlife. Accommodations were well chosen, clean, and beautifully/nearly located, often with great views.

We also appreciated how transparent and honest The Shuttle Hospitality was – no overpromising, no hidden costs, and realistic advice about what is worth doing and what isn’t. This made the entire trip feel very trustworthy and relaxed.

Overall, The Shuttle Hospitality delivered a highly professional yet personal travel experience, and we would not hesitate to book with them again or recommend them to anyone planning a trip to Uganda or the region.

Thank you for an unforgettable journey!

Tina   –  
United States US
Visited: November 2025 Reviewed: Nov 26, 2025

Email Tina  |  65+ years of age  |  Experience level: 2-5 safaris

Exceded Our Expectations
5/5

Thank you Bob for the fabulous time we had on our trip that we booked with Shuttle Hospitality. It far exceeded our expectations. The Mahogany Springs Lodge was superb and the staff there was so helpful and attentive to all of our needs. We were given a luxury suite which was truly amazing and totally unexpected.

I can’t say enough positive things about Francis. He was so kind, efficient, helpful, thoughtful and always willing to assist with anything we needed. He even gave us his jacket to wear when we were freezing cold and wet after the gorilla trek in pouring cold rain! That made all the difference in our comfort during the 2 hour ride back to the lodge after the trek. He is a kind man as well as a great driver on treacherous roads.

I would highly recommend The Shuttle Hospitality to anyone interested in booking an amazing experience in Uganda.

Sincerely,
Tina

Kyle Riseley   –  
Australia AU
Visited: December 2024 Reviewed: Dec 23, 2024

Email Kyle Riseley  |  20-35 years of age  |  Experience level: first safari

Reliable and Great Service
5/5

Highly recommend the 11 day luxury tour around Uganda. We selected this trip as our first time to Africa, wanting to see the Mountain Gorillas. We got so much more than we were expecting, seeing the big 5 after only 3 days. We loved visiting the different national parks, sightseeing and the time that we had to watch the animals, take photos and enjoy the scenery. We also enjoyed learning about the community and the initiatives to help increase the community support towards the animals.

We were met at the airport and from that moment, we were really impressed with the service provided. Although the private tour is expensive, we couldn't think about doing it any other way and would highly recommend doing this compared with a shared tour. Our guide Francis was really knowledgeable, there wasn't a bird or animal that he wasn't able to tell us about.

Sandy Kersting   –  
Switzerland CH
Visited: July 2024 Reviewed: Aug 4, 2024

Email Sandy Kersting

He guided us through the whole decision making process until the end with a professional service.
5/5

We are a family with 10 and 14 years old kids and where traveling for the first time to Afrika. After requesting offerings from different companies for a Safari we found this agency with a personal touch and decided to book the tour with Hospitality shuttle. This agency was very reliable from the very beginning and accommodating with all your wishes. They stood on our side through the whole applicational process and met us personally before the Safari started. During the Safari we could contact Bob any time and he would immediately help. We had always the feeling not to be left alone and would book with this company any time again.

Brillian   –  
Uganda UG
Visited: December 2023 Reviewed: Jun 13, 2024

Email Brillian  |  20-35 years of age  |  Experience level: first safari

Great trip
5/5

We truly had a glorious tour tour of 5 days in Murchison, Queen Elizabeth and Lake Mburo, the guide (Francis) was fun, informative and caring. He had good communication and interpersonal skills. We had several members of our group handled efficiently. Cheers

Louise   –  
Uganda UG
Visited: December 2023 Reviewed: Jun 9, 2024

Email Louise  |  20-35 years of age  |  Experience level: first safari

Professional and Enticing
5/5

My trip was very well planned and executed. All the travel professionals were very cooperative and guided very well before and during tour. They are very prompt and kept us on schedule during all our tour.
Their professionalism and expertise was phenomenal, and our overall experience was extremely positive, and I would highly recommend this service for your travel needs.

Dorah Aine   –  
Uganda UG
Visited: March 2024 Reviewed: Jun 9, 2024

Email Dorah Aine  |  35-50 years of age  |  Experience level: 2-5 safaris

Wonderful service
5/5

The trip was amazing, I'm very grateful to have visited our amazing National parks and had an exceptional service along the way. Thank you so much for all the help.

Arnold Tusingwire   –  
Uganda UG
Visited: January 2024 Reviewed: Jun 9, 2024

Email Arnold Tusingwire  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing, highly recommend
5/5

The company was extremely kind and always available for our needs to provide anything. It was priced incredibly low for all the additional given amenities and was an amazing trip overall.

Atamba Eliot   –  
United Arab Emirates AE
Visited: December 2022 Reviewed: Jan 18, 2023

Email Atamba Eliot  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent
5/5

What a great experience!!!
The trip to Murchison Falls National park was excellent. Everything was above my expectation and I felt very lucky to see such natural beauty. Our tour guide Peter was knowledgeable and experienced. We highly recommend The shuttle Tours!

Blessings

Average User Rating
5.0/5
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