Safari Guides
Beyond Travel
- Located In:
- Size:
- 1-5 employees (Founded in 2018)
- Member Of:
- AUTO, UTB & ATOP
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $4,304 to $10,329 per person per day (MXN, excl. int'l flights)
Reviews
Email Corrina | 50-65 years of age | Experience level: over 5 safaris
RIP off dishonest company
Save your money and book else where. Charlatans all nice and responsive before you travel. Than it all goes wrong!! We booked chimpanzees in kibale park instead we were taken to Kyamburu. This with less the half the cost of what we paid for. Our 2nd hotel was cancelled without any warning. Where we were at was substandard and not in the park as promised. Some USD800 difference in cost. Lies about water as we called the hotel. Our driver had received our itinerary 2 weeks prior to our arrival. We were always booked in the sub standard hotel and was never informed until we arrived at the wrong hotel. I think he thought we would not notice. We were supposed to go to ischika this didnt happen. They will sell you one itinerary than completely change it. Please look elsewhere and read reviews from other websites. I managed to find plenty of negative reviews once I researched properly. I have noticed quite a few of the bad reviews have disappeared. Uganda is a beautiful country please DO NOT book through beyond travel. I have included many screen shots as I have noticed the owner responds to reviews with lies. The difference in what we paid for and what we got is some USD2000 difference
Reply from Beyond Travel
Posted on Jun 1, 2026We are sorry that your experience did not meet your expectations, and we would like to clarify a few important points for transparency.
This was a 7-day safari covering Murchison Falls National Park, Queen Elizabeth National Park, Bwindi, and Lake Bunyonyi. Due to the travel distances and schedule involved, it was not possible to include Kibale National Park within this itinerary. Kibale was therefore never listed as a destination on the confirmed tour itinerary.
Regarding chimpanzee trekking, we kindly ask that you share the actual itinerary details we provided to you. Any mention of Kibale National Park during our discussions was additional information about chimpanzee tracking options in Uganda and did not confirm that trekking would take place there. Logically, since Kibale was not part of the itinerary route, chimpanzee tracking was arranged in Kyambura Gorge within Queen Elizabeth National Park, which is also a recognized chimpanzee trekking destination.
Regarding accommodation concerns, the adjustment was made after several attempts to communicate through email and WhatsApp unfortunately went unanswered. At the time, Uganda was experiencing a nationwide internet shutdown related to the January general elections, which created communication challenges for both travelers and operators.
However, as per our company policy and standard operating procedures, whenever a change is necessary, guests are only reallocated to facilities within the same category and standard. We do not intentionally downgrade client tours. We therefore respectfully invite you to mention both the originally proposed accommodation and the alternative provided so readers can make their own fair comparison.
We also recall personally traveling from Kampala to Lake Bunyonyi to meet with you directly and discuss these concerns in person during the safari.
We value all feedback and remain committed to offering memorable and professional safari experiences while continuously improving our services.
DE
Email Ellen Gutzler | 50-65 years of age | Experience level: over 5 safaris
charming, but not reliable and cheating
Very bad end to initiallly good experience!
We had an almost 4 weeks trip in Uganda and Rwanda.
The company owner (Meddy) drove us from Rwanda to Uganda and back. We we visited friends, the Murchinson Falls National Park including Budogo Chimpanse Tracking, and Mambasa Wet Lands, toured Rwanda (Musanze, Rubavu, Rusizi, Huye and Kigali). In the ed we did a 1,5 days tour to Akagera National Park. For the last trip, an employee was employed driver.
First everything went well and we had really great experiences. (Not the Company Owner is driving very fast.)
The travel was planned by myself and covened with the Company Owner and we paid in advance. For the last trip the company owner did not only ignore what we had convened, he changed the lodge, which made a big difference, but he did not tell us before and did not give a clear explanation, after questioning. The communication was very bad. I got very angry.
But more important in the end we had a problem about payment.
Arriving at Akagera Park Visitor Center we learnt to our shock, that the companys credit card was not charged suffiently. No explanation. The company owner asked me to pay and he would reimburse me. I trusted him, because he had done this before and he was friend of friend...
But in this case, Meddy first started to delay and to question details.... He was back in Uganda, I was in Rwanda. He did not pick phone. We texted..... In the end he reimbursed but in tranches and up to today incompletely, and only after many discussions, reminders and big delays!!! Up to now there is a still a balance due that he did not pay. He keeps on promising, and then not action but silence.
This startedd early February and we are not mid March!! This is not professional.
Advises: Don't pay all in advance, don't pay on his behalf and do not rate until the very end of the trip and all bills settled!
Reply from Beyond Travel
Posted on Mar 31, 2025Hello Ellen!
Thank you so much for your time to share your feedback and your recent tour with us!We are genuinely sorry to hear that your experience did not meet your expectations
Here at beyond travel we aim at giving our clients a great experiences and am happy to read that you a great experience from the beginning till the last the last 2 days to Akagera National park
As you planned the itinerary yourself and selected all accommodation, we had to go with your itinenery and help arrange everything and also payments. Your first guide Meddy fall sick on this tour four days to end and we replaced him with Renato Brain so that he was to go and access medication
Upon reaching Akerage National Park! You requested our guide Renato to send money to your Ugandan Nephew who you visited previously on this same tour and you would compensate by paying the park entrance to Akegera National Park! As this was sent to them immediately before you even entered the park, as the guide even showed you the transaction proof which was shared to you and also us! This act by our guide to send the money on your behalf to Uganda was surely considered as an of help since you were not able to the money directly by yourself
Regarding the itinerary, we strive to provide all activities as stated. Our records show that all planned activities were conducted. We never changed any accommodation from your itinerary as this was pre planned by you and we only came to help reserve the accommodation and payments and also made sure every goes as you planned, You wanted an upgrade of the accommodation and of course this meant that you would pay extra top up to cover up which you were unwilling to do and also you booked your tour with 1000 usd for a such long trip of more than 25 days, we used the company money to make sure all activities and accommodations were fully paid before the start of the trip as you were paying the reset of the balance on arrival
All this means your accommodation was paid a weeks before you arrived to akagera where you only stayed one night. You requested for an up grade 4 days before heading to Akagera and it was impossible to up grade because this would lead to100% cancellation fees on the booked accommodation
We regret any confusion this may have caused and will work on improving our communication to ensure all guests are aware of their options.
We apologise for the negative impression and inconvenience this might have caused by our tour guide. All our guides are fully trained, certified, and hold annual licenses from the Uganda Tourism Board. They also undergo regular refresher and customer experience training to ensure they provide professional, enthusiastic, and informative service. We regret that this was not reflected in your experience and will address this matter directly with the Guide to prevent it from happening again.
We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please do not hesitate to contact us directly. We hope to have the opportunity to provide you with a much better experience in the future.
sincerely,
Ahmed
Email Brianna | 50-65 years of age | Experience level: over 5 safaris
2 night Gorilla Trek
We had a wonderful experience with Beyond Travel from start to finish. Our guide, Brighton, made the entire trip comfortable, safe, and enjoyable. He truly went above and beyond for us. Before our gorilla trek, I didn’t realize I needed long socks to cover the bottoms of my pants, and Brighton kindly lent me a pair. He also came prepared with masks for us when we learned masks were required around the gorillas. Those thoughtful details made a huge difference and showed how much he cared about making sure we were prepared and comfortable.
The lodges we stayed in were terrific. We weren’t quite sure what to expect from the “mid-range” accommodations, but they exceeded our expectations in every way. One of our favorite places was Acacia Cottage overlooking Lake Bunyonyi. The view of the 29 islands from up there was absolutely phenomenal and unforgettable.
The gorilla trekking experience itself was fantastic and truly once-in-a-lifetime. We also appreciated having the opportunity to meet the owner, who was genuinely eager to learn how he could improve the business and continue exceeding expectations. It was clear that the entire team truly cared and did everything they could to make our experience wonderful.
One thing future travelers should be aware of — and this is absolutely not the fault of Beyond Travel — is that the border crossing between Uganda and Rwanda can be somewhat slow, unclear, and chaotic. Unfortunately, we lost quite a bit of valuable time during the process on what was already a shorter two-night trekking experience. Hopefully others will have a smoother experience than we did. Looking back, I also wish I had purchased a multiple-entry Uganda visa, but that was my oversight, not theirs.
Overall, we were pleased with our trip and would highly recommend Beyond Travel to anyone considering an African adventure.
IT
Email Matthias | 50-65 years of age | Experience level: 2-5 safaris
Ahmed from Beyond Travel is a organizer, and his guides Chris and Yazid are wonderful drivers
I did the Circuit on Rwenzuori Mountains with Margherita Peak, it was well organized by Beyond travel
GM
Email Mauro Aviz | 50-65 years of age | Experience level: 2-5 safaris
It went really well. I recommend the pass. Idescribable
The agency chosen was punctual, professional and competent. b.
Email Swabie | 20-35 years of age | Experience level: 2-5 safaris
An Unforgettable Gorilla & Chimpanzee Tracking Experience with Beyond Travel
I have just completed a wonderful 5-day chimpanzee and gorilla tracking tour with Beyond Travel, and I highly recommend them!
Ahmed was incredibly patient and flexible while organizing my itinerary around my volunteer work schedule, making sure I still had enough time to enjoy the safari before traveling back home. He answered all my questions and addressed every concern professionally and kindly.
Both Ahmed and my guide, Kasim, made sure everything went smoothly throughout the trip and that I always felt safe and comfortable. The accommodations were excellent, especially Arcadia Cottages and Bweza, which provided a great experience after long adventure days.
Thank you, Beyond Travel, for such a memorable and well-organized trip. I truly enjoyed every moment!
TW
Email Emily Chen | 35-50 years of age | Experience level: 2-5 safaris
Excellent and Safe tour with Beyond Travel!
When I contacted Beyond Travel, they patiently answered all my questions and offered suggestions on how to make the trip smoother. I'm very grateful to Beyond Travel for arranging the trip I wanted. I went to Chimpanzees, Gorillas, and Golden Monkey Trekking. Although my budget was limited, the accommodations they arranged exceeded my expectations, which touched me deeply. They even made sure I, with my Asian palate, got to eat Asian food – they specially arranged for me to go! I was so touched. The itinerary arranged by Beyond Travel exceeded my expectations, and I'm extremely satisfied. I hope everyone will have the opportunity to choose Beyond Travel in the future. If I ever have the chance to visit Uganda again, Beyond Travel will still be my only choice. Thank you so much to Beyond Travel for taking care of me and ensuring my safety throughout the trip. I highly recommend them!
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Email Iyad | 20-35 years of age | Experience level: 2-5 safaris
A Safe, Well-Organized, and Memorable Uganda Tour
I just completed a 7-day tour in Uganda with Beyond Travel, visiting Murchison Falls National Park, Queen Elizabeth National Park, Lake Bunyonyi, and Bwindi Impenetrable National Park, and it was truly an amazing experience.
Everything was very well organized, from the accommodations to the daily activities. Communication with Ahmed was excellent from day one and remained smooth throughout the entire trip. Our guide, Chris, was very knowledgeable, professional, and made me feel safe and comfortable during the whole tour.
I highly recommend Beyond Travel to anyone planning to explore Uganda.
PH
Email Guoxiong Luo | 35-50 years of age | Experience level: first safari
delivered seamless, personalized service with great value reliable, unforgettable experience
I cannot recommend Beyond Travel highly enough for planning our trip! From the first inquiry to the final day of our tour, their team was responsive, professional, and incredibly attentive to every detail. They listened carefully to our preferences and crafted a customized itinerary that perfectly matched our interests, with thoughtful touches that made the trip feel personal and special.
Communication was always clear and prompt—they answered every question quickly and kept us updated throughout the booking process. On the ground, everything ran like clockwork: our guides were knowledgeable and passionate, the accommodations were comfortable and well-located, and every transfer and activity was perfectly organized. We felt completely safe and well taken care of at every step.
For the quality of service and experiences we received, the value for money was excellent, far exceeding our expectations. This wasn’t just a tour—it was a seamless, stress-free adventure that let us fully enjoy every moment. We will absolutely be using Beyond Travel again for our future trips and have already recommended them to all our friends!
Email Jonathan | 35-50 years of age | Experience level: 2-5 safaris
Best Guide in Africa
Beyond Travel in Africa delivers an exceptional Rwanda experience, with seamless organization and deeply knowledgeable local guides who elevate every moment of the journey. Their gorilla trekking excursions are thoughtfully arranged, ensuring both comfort and meaningful interaction with Rwanda’s incredible natural landscapes. It’s a travel service that balances adventure, cultural insight, and responsible tourism in a truly memorable way.