Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREF FLYING DOCTORS INSURANCE
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $2,768 to $20,761 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Kayla & Jaspa | 20-35 years of age | Experience level: first safari
Magical experience - great guides, good service and so many animals
My partner and I embarked on our first Safari together. Our expectations were matched by Serengeti smile as a result of their welcoming, informative and chilled service.
They picked us up at our hotel promptly at 8am the first morning, we were greeted with cold bottles of water in the car which I'm sure you can imagine, in the hot weather was very needed! They continued to provide snacks like peanuts and other little bits throughout the day.
As we progressed to the different areas, they provided facts and information about the land, animals and tribes which was good as it adds that educational layer.
The tour guides always seemed like they had our best interest at heart, getting the good spots to see the animals and pointing out little things that we may have missed, for example a Dung beetle pushing a pile of poop with his little friend on it (you can imagine, this is fairly hard to spot in the Serengeti while driving)
I think the experience was good value for money (it was the most cost effective in comparison to the rest of the options), ways in which this trip could be improved is by providing better quality and more thoughtful packed lunch and upgrading the accommodation provided (the first accommodation was a tented camp, which was a great experience but not particularly luxury) however the 2nd lodge was lovely, it had better food options and better facilities. I think my partner and I largely share this opinion due to being foodies and having quite high expectations, so given that I would say the accommodation and food were sufficient but just not up to our standards. I also think that organising the permits well ahead of time would reduce any wait times and delays which in turn would improve the overall experience and make it more seamless.
Nonetheless, we had the most amazing experience - we saw all of the animals except for the Leopard, it was truly magical and we would 100% recommend this to anyone!
The guide is great but the operator could have organized better.
The guide is very passionate and well informed about the land and the animals. This was the biggest positive of the tour, as we got to learn a lot about everything we saw. But the vehicle was quite old with no air conditioning and leaking water. Because there was no Ac, we had to leave the windows open, which made everything very dusty and difficult to breathe. Also the first stay leaves much to be desired in terms of safe food and service (the rooms and amenities can be given a pass since we were in the middle of the plains). I also feel like the distances between the two stays could have been coordinated better. Overall, the sights were great, the guide was super, but the logistics and vehicle needs a lot of work.
IT
Email Ivan | 50-65 years of age | Experience level: over 5 safaris
Smile with Serengeti…Smile
When you travel in Africa forget Europe …this is Africa. Nonetheless all was perfect as per Serengeti Smile plan…we had minor problem during a night stay ( Serengeti classic view camp …in my personal top 3 of African travels ) and it was fixed despite we were in the middle of nowhere …for the rest, you need a good , calm , smart driver who cares about safe driving ( we had it ) …and then , with a bit of luck , you see all you can see…we can’t book appointments with wild animals…
KR
Email ssss | 20-35 years of age | Experience level: first safari
Tour operator had gave kind explanation of animals and tried his best to show us various animals.
The tour guide and the service was perfect,
but the lunch box is very bad.
The money was valuable.
KR
Email Son | 20-35 years of age | Experience level: first safari
The tour guide is passionate
Everything is good, but lunch is poor so we can’t eat anything.
CN
Email zhuiluodeyunxing | 20-35 years of age | Experience level: first safari
good
The entire trip was pretty good. The entire trip was pretty good.
Email Beth | 20-35 years of age | Experience level: first safari
Champion!
I loved our 5-day safari around Tanzania. It was even better than I imagined. Our tour guide was experienced, we even got to see the Big 5! Champion (our tour guide) was friendly, knowledgable, and went above and beyond to give us the best experience possible. He was reliable every morning and I felt safe with him during our trips.
The only reason I cannot give 5 stars is because the company did not pick us up from the airport and we could not contact them, we had to arrange our own taxi at midnight to the hotel. They did, however, refund us the amount for the taxi. On the first day, we were told we owed $2000 when we didn’t … this was quickly rectified when we showed them our bank statements.
In summary, we had a great experience and I would recommend Serengeti Smile and Champion to my friends at home.
CH
Email Valentin | 20-35 years of age | Experience level: 2-5 safaris
Banabas was very friendly, reliable and talkative
We did a 3 day / 2 nights trip to Tarangire, Ngorongoro and Lake Manyara. Tarangire and Ngorongoro were amazing. However, in comparison to the former two, Lake Manyara was less spectacular. Next time, we would rather opt for two days at Ngorongoro or a day at Serengeti instead. Otherwise, the accomodations were beautiful, food was good and the people were very friendly and accomodating. The trip was very well organized.
Top organized tour
We did a 2 nights/ 3 days safari in Tarangire, Ngorongoro and Lake manyana. It was a great experience, everything was very well organized. People were super friendly and accomondations were great. Especially the second one in the Ngorongoro crater. The third day we spent at Manyana which was, apart from a lot of monkeys, not as interesting as the days before.
Email Richard Lewis | 50-65 years of age | Experience level: over 5 safaris
Serengeti Smile is attentive, well-organised, and makes your safari seamless — just request a guide
I had a clear idea of what I wanted my trip to be, and Serengeti Smile accommodated it perfectly. Patricia was always just a WhatsApp message away, making it easy to adjust plans and brainstorm ideas. Everything — flights, transfers, and accommodations — was flawlessly organised. We had three nights in the northern Serengeti for the migration, then moved on to Ngorongoro for two nights at the beautiful Naserian Camp. The lodges were excellent, safe, and friendly, and our driver ensured we had cold drinks and everything we needed on long days. His English, however, was limited, and for English-speaking guests I’d recommend requesting a guide with strong English for a more engaging experience. Overall, a fantastic and well-run trip that I’d highly recommend.
