The Luxury Safari Company
- Located In:
-
United Kingdom
- Size:
- 1-5 employees (Founded in 2010)
- Member Of:
- Air Travel Organisers' Licensing
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $18,328 to $68,732 per person per day (MXN, excl. int'l flights)
Reviews
Email Claudia | 65+ years of age | Experience level: over 5 safaris
Solo Traveler Advised to Book Elsewhere: What's Wrong with my $58k?
So, after getting a quote, they apologize that their young operators think I should join a group and they can't fulfil. This after factoring in many single supplements, etc. Do they need a full vehicle for more tipping customers? What is up with this? I travelled all over the world for Conde Nast's Traveler, Departures,
Brides Magazine, Family Circle, Elle Decor, & about 40 in all. Never had my money asked to go elsewhere. Hmmmmm.
Reply from The Luxury Safari Company
Posted on Sep 7, 2016Dear Claudia,
We appreciate the time you have taken to write this review.
1 Within 24 hours of exchanging emails (during which almost all of that time was dedicated to your enquiry only) and phone calls with yourself we soon realised we were not a good fit for you - instead of continuing to waste your time we suggested another operator or group may be more beneficial for your safari plans.
2 None of the properties or Pro Guides we use rely on tips. The best staff are employed by our camps and lodges and therefore they are paid accordingly, without having to worry about tips making up their pay.
3 We secured waived single supplements at two out of four properties we were looking at (something which was done for us as a favour due to our reputation within the industry), something which we did due to your persistence - these supplements are there to cover the losses made by the lodges when a traveller is alone, they are not meant to offend or cause upset, and are not imposed by us. When paying a single supplement you still don't pay the full room price.
4 We will not take anyone's money, no matter how much, if we do not feel we can provide the type of experience the client is after. We prefer to work with that level of integrity, rather than taking bookings we know we cannot fulfil.
Reasons we feel we cannot provide a safari include:
Unrealistic expectations from the client, despite advice/us trying to manage these.
Demands by the client which are not possible in Africa/the World through no fault of our own.
Rude and unprovoked negative language/phone calls/emails put to any of our staff, who work 7 days a week all day and night for our clients and are very precious to us as safari experts and individuals.
Rose & The Team
Email Simon | 50-65 years of age | Experience level: 2-5 safaris
Simply the best
Rose guided us expertly through the different options for our fairly grown up family of five - and we ended up with a couple of camps and some beach at the end. Everything exceeded expectations. She knows the market inside out. We spoke to a number of companies but it was clear from speaking to her that Rose was the true insider and the level of service was excellent. As for the holiday itself: absolutely fantastic. Personal, great camps, lovely people and wonderful wildlife and scenery. Thanks so much.
Email Rhonda J. | 50-65 years of age | Experience level: first safari
Most Wonderful Experience of My Life!!
I don't even know where to begin in describing how absolutely wonderful this trip has been! Our time spent at both Offbeat Mara and the Serengeti Safari camp were nothing short of amazing. Now I finally understand what people mean when they say that Africa is life changing.
The staff at both sites were lovely and we were very impressed with the nice touches that made roughing it in the bush quite comfortable. Had a great time with Chania and Jesse at Offbeat and our Masai guides Joseph and Kemani were fantastic. Kenya is incredible.
Just when we thought we couldn't top our Kenya experience we arrived in the Serengeti and were completely blown away. The wildebeest migration was more than we could have imagined and the sheer volume of encounters with lions, elephants, giraffes, cheetah...you name it and we saw it. Filbert and the staff at camp were fantastic and we felt like it was even a step up from Offbeat with the more spacious tents and fabulous food! The hot water bottles in our turned down beds were a very pleasant surprise! Our guides Paulo and Enafi were quite skilled and very knowledgeable which made the game drives that much more enjoyable.
Our heartfelt thanks to our new Africa connection Rose at The Luxury Safari Company for putting together such a fantastic trip. All of our flights, drivers and transitions from camp to camp were painless and efficient. We always felt like we were in good hands which is very comforting when so far from home. I'll remember this trip with great fondness for the rest of my life. Thank you so much!!!
We wanted a once in a lifetime safari. Rose made our dream come true!
Just returned from a family trip in Tanzania. We do not have enough strong words to thank Rose for this fabulous experience! It was our first safari and we wanted a once in a lifetime trip. Rose has been amazing. She understood what we were looking for from the very beginning and organized a tailor-made trip that exceeded our expectations (and they were VERY high!) . And she has been reactive and available 7/7, 24/24 even for small questions all the tIme. Thank you again Rose for taking such good care of us . We will remember this trip forever . Everything was perfect . Can't wait for you to organize a new safari for us!