Big Time Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2006)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $1,735 to $7,805 per person per day (MXN, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
The best holiday ever!
big time safari had a very quick response and offered us great services. also the price was really reasonable. i would love to join the tour again:)
JP
20-35 years of age | Experience level: first safari
Very nice tour :)
I booked this tour by e-mail. The person in charge of tour replied soon, and she was very kind.
Though I asked many questions,she answered correctly and what she wrote was actually correct.
The tour is great. I could see more animals that I had imagined.
I could see BIG5 all!!
The Driver(joseph) was kind and reliable. He found many animals, and told me that, so I didn't miss animals that I wanted see:)
Tent is confortable. There is mosquito net. And food is good as well.
The tour cost is very nice!!
I'm surprised that tour quality is so nice, but cost is cheap.So, I could go to safari though I'm student.
And boat safari was exciting ;) I could see many birds and rhinoceroses.
I joined bigtimesafari tour for 4days.The time passed by in a blink of an eye.
I have never such an great experience ever. I'm so glad.
Especially, special thanks for Martha and Joeph. Because of you, I think I could enjoy and have a safe trip.
Before going to kenya I was worry a little bit, but I was wrong. There is big nature.I relaxed too ;)
The nairobi city was not safety maybe, but this company is very safety and kind!
I want to join another tour of bigtimesafari someday. Thanks.
CH
Email Yvander | 35-50 years of age | Experience level: over 5 safaris
Worst experience ever and very rude manager
Ive done over 15 safaris in my life, been to Namibia, South Africa, Botswana, Zambia and Tanzania.This one here, in Kenya, is by far the worst Ive ever experienced!!! Its all about, squeezing out every single dollar of you and delivering the worst customer service ever. Here's my main points why i cannot recommend anyone to book with this company:
- Safety is not guaranteed
* No functional radio during the whole six day trip (see picture below), meaning not able to contact anyone in case of emergency.
* Safari vehicle in a very bad condition (we got stuck once and had to push the car out and that, is in middle of the national park, surrounded by wild animals).
* One screw of the wheel suspension broke during our game drive, so we lost two hours of game drive while waiting until the car is fixed (see picture), not even a glass of water was offered by the company while waiting.
- Not sticking to itinerary
* Left earlier than promised certain parks, to the extent that we missed to spot the leopard. Considering that we had to rush all the time and having problems with the car, i would have at least expected, to give us half an hour longer while seeing something great.
-brought us to different accomodation than planned (cheaper places)
* Changed the itinerary without giving any options
* Skipped certain destinations like Baboon hill and the Rhino sanctuary without giving any reason, was told is nothing special abt it.
* Food and beverages
We got basically every day the same, the lunch packages were just horrible. One juice, a chicken leg, a rotten banana and a sandwich with one slice of cucumber and tomato (see picture below)
- only 1 liter of water per day per person, even during a 8hours game drive and over 30 degrees
Communication:
According to my inetary, I was supposed to stay one night in Naiwasha. After leaving leaving Lake Nakuru, I was told i have to go to Amboseli first and come back afterwards. Obviously i did not agree on that, because it would mean, to have 5hours more driving instead of leisure time. I simply asked to refund me the money but instead of giving me back a 130 $, i only got back 50$. On top of that i was told, i refused to do it. I dont know... but having the audacity to blame me for refusing to finish the trip is just crazy. The company was not able to stick to the plan. First the manager Steve refused to talk to me and then it took them 3 days to tell me how much the refund is. And not once ive been told a sorry from Steve. Even worse he tried to twist the story and that everything is my fault. Honestly thats just bottom of the barrel excuse.
Conclusion:
On this trip, almost nothing went according to the plan and still the company insists, that they didnt do anything wrong. I really dont see any point why anyone should book with this company. The only highlight was Joseph the driver, he did what he could do but he had a lot of pressure from his Manager Steve. We were rushed the whole trip and had to leave several times earlier than according to the itinerary. I just hope this review helps people, not to do the same mistake as me, to book a nightmare trip with them.
KR
Email Hyunae | 20-35 years of age | Experience level: first safari
Good
I enyoyed the safari with clinton he was a good guide and i recomend him and this tour company
RS
Email Sanja Sipka | 50-65 years of age | Experience level: first safari
Incredible experience with amazing team. It was PERFECT.
All the drivers were so commited to reach the goal-to fing the big 5. Drivers gave us plenty of information about animals and Kenyan culture. They were available in every moment, and also going on safari with them was really funny. I highly recomend this trip and safari with these people, i will probably go again.
FR
Email Anne | 20-35 years of age | Experience level: 2-5 safaris
Amazing trip
I did the 11-days Kenya Tanzania safari. It was a great experience, we saw lots and lots of animals. The hardest was to go back home. We followed the scheduled program. Steve was helpfull and always available (7/7) for any questions before AND during the safari. I choosed the budget safari but do not regret it at all. It totally met my expectations. Accommodation and food were ok for the money spent. Some comments online about the camps are a bit exaggerated :)
RU
Email Agnia | 20-35 years of age | Experience level: first safari
Excellent management and decent price
I was trying to book safari over safaribooking and sent 5 requests. Steve was the one (and actually the only) who wrote me at Whatsapp, answering all of my questions.
Our flight from Cairo to Nairobi was delayed so, first, I change a day of safari without any extra fees and later, being late on arrival, was taken by driver straight to the group which had already left the town by the time of my arrival.
All this time Steve was there, on the phone, helping and supporting.
The safari was amazing, we saw 4/5 of the "big 5" (bad season for rhino). Our driver and guide, Max, is extremely professional. He's doing safari for the last 15 years so basically knows everything about everything. Every single question we asked was answered straight and fully.
The accomodations and the food aren't chic. Don't expect 5 star camp neither Micheline star restaurant, but the camp staff is absolutely charming.
Anyways it was extremely great and I enjoyed every single moment!
Email Angela | 35-50 years of age | Experience level: first safari
Well Organized
Steve in the office was great to work with. I emailed him a billion times and he was always quick to respond to any question I had. He made the booking process user friendly. I travel a lot on my own and for work and so I know a bit about how to go about things, but just having that extra help and info about a place I had never been to from Steve made my experience that much better.
Our guide Gibson was awesome. He made sure we saw everything, the Big 5...well technically I spotted one of the five. LOL. It was easy going from place to place. It felt like I had a knowledgeable bodyguard with me the whole time as he is over 6ft tall. Not that we needed a bodyguard, everyone was pretty nice.
There were a few things that I personally didn't really like doing, but I am sure for some they would enjoy it. Those things were the little shops when you stop to use the washroom, I didn't want to buy any trinkets and I felt rude if I didn't. Or the ladies trying to sell you things at the gate into the reserves,
The other was the boat ride in Lake Naivasha. It just wasn't my thing, so to pay the extra money for it wasn't worth it for me. But again some people might love it. I am glad I experienced it, but I probably wouldn't do it again (the boat ride, not the safari, I would definitely do the safari again).
The things I listed above are such a small like 3% of the 97% awesomeness of the trip. I would recommend Bigtime Safaris Ltd to my friends. I hope you have a great experience and get to enjoy Kenya.
Thank you again to Steve and Gibson for a memorable trip.
Email Robin from California | 50-65 years of age | Experience level: first safari
Best trip of my life! The people! The animals! The culture! Fantastic!
From start to finish- amazing! Martha answered all my questions and was always available. Everything was outstanding. Service was great!!! The value for the money was excellent. The tour was fantastic. Every person I encountered went out of their way to make my time in Kenya excellent. Words cannot describe how fantastic the trip was. Eric,our guide, made our time together so much fun and he worked so hard to make sure we got the most out of our time together. I booked the 7 day tour and loved each place we went to. I am so glad I picked this company and have the pleasure meeting these new friends!
PL
Email Marta | 20-35 years of age | Experience level: first safari
Very professional,great organization and time of my life
Great organization,friendly guides,safari plan taking your ideas under consideration:)Highly recommend!