Sale manager in the office
Josana Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $867 to $8,673 per person per day (MXN, excl. int'l flights)
Reviews
CN
Email Echo | 35-50 years of age | Experience level: first safari
Very good safari with Josana Tours
I booked budget tour with Johana Tours, it was value for money, we had good communications, I asked very details about my itinerary and they tried their best to fit my schedule, they cared our safety, gave very good service, even if it was group joining tour, I was very happy with other clients.
Very flexible and dedicated organisation
I would very much recommend this organisation for your safari. It is very flexible to get the safari to your liking, I did a 10 day safari and everything was nice, the food, the hotels, the drivers, everything was taken care of. The communication is very good and they are flexible to help you in any other way. The guide was very good and did his best for us so we could see the big 5 and more.
Experience of a life time!
Email TRISTON MATTICE | 20-35 years of age | Experience level: first safari
It was a great time!
Good lodging and friendly tour operators. The food was good as well.
CA
Email Jesse | 35-50 years of age | Experience level: first safari
Incredible! - 10 Day Kenya/Tanzania Safari
Everyone dreams of going on a safari but I was worried the whole experience would be overwhelming and complicated, especially as a solo traveller, but I honestly didn't have to do a thing. Joseph and James from Josana Tours take care of everything with excellent communication and organization. They were both extremely friendly and accommodating, going above and beyond to make sure I was taken care of. Their customer service is top notch.
The actual safari was incredible. I miss it already. I had a few different drivers/guides during my 10days and they were all amazing. They all communicate via radio and work with each other to find animals for us. Lions walking right up to the car, hiking beside zebras, giraffes wandering into camp, thousands of wildebeast as far as you can see; What an experience. Accomodations were great, the food was good and I felt extremely safe the whole time.
JP
Email Hiroyuki Nagayoshi | 20-35 years of age | Experience level: first safari
They are so kind and so helpful. No matter how I ask a question, they respond it everytime.
There is one thing I can write is this tour is safe and belieable.
Email Ken Southerland | 50-65 years of age | Experience level: 2-5 safaris
You are in good hands with Josana
We used them to book a "joining" safari and they hooked us up with a driver (Mark) and a group of lovely people from all over the globe. So my our only contact with Joseph was at the beginning but we could tell we were in good hands because he was a lovely person and the driver that connected us with our safari crew was super courteous. Good people know good people. It was a marvelous adventure and I would return to use Josana in a heartbeat.
HU
Email Fruzsina | 35-50 years of age | Experience level: first safari
Professional and flexible
I had a great visit in Masai Mara! Everything was well planned, the communication with Josana Tours is very easy and quick, they offered me a good solution in good price for my difficult travel schedule. I had limited time for this visit. In one day safati I was able see many species and lot of animals, it was great adventure. The accomodation was good and game driver was very professional.
Email Sean | 20-35 years of age | Experience level: first safari
Kenya and Tanzania 10 day tour
Great team, were always available to message and responded quickly. Great tour with clear info about itinerary shared
CA
Email Emiliano | 35-50 years of age | Experience level: 2-5 safaris
Management good, drivers not
We went on a seven day safari in Kenya with Josana tours.
The positive side was Joseph (the manager). Very kind, flexible, responsive and professional before and during the safari. If the review was only about him, it would definitely be a five stars!
The downside were the two drivers we got (Sam and Joseph).
Just a few examples below:
- On the first day in Nairobi, they were one hour late to pick us up and bring us to the agency for the payment of the balance. As a result we arrived late at Masai Mara (in the program it said we were supposed to get there for lunch, we arrived at 4pm) with a very short safari.
- After that, they have been late (20,30,40 minutes) to pick us up in the morning every day except for one. Twice we faced the bizarre situation of having all tourists in the group waiting outside the hotel with the bags and the driver not being there.
- You get a driver, not a guide. Zero explanations on animals, parks, etc. the driver wasn't saying anything. In other jeeps we could hear drivers providing explanations and even having guide books on animals.
- For the full day safari, instead of leaving early in the morning (prime time to see predators) like you do with other agencies, they would make you leave the accommodation at 8:30. At Amboseli we were literally the last tourists left in the entire lodge waiting for the guide to go to the park and start the safari. Of course, no predators seen that morning. Same for the way back, instead of leaving the park in the late afternoon to see animals (predators in particular) before sunset they would make you leave at 4:30.
- One of the two drivers driving on the highway incredibly slow (being passed by all other jeeps and minivans) to save gas ( and complaining once about how much gas he had used).
- Broken seat belts on both jeeps. Not an issue inside the park but dangerous on the highway.
- One day, no water provided until mid-day (one liter per person was included). We had to write to the manager to finally get the driver to buy it.
- One day the driver brought us to a restaurant at 11am (lunch was included) and wanted us to wait in the parking lot for an hour for the restaurant to open rather than driving ahead and then stopping later (we still had 200 km to go) saying that all other restaurants on the way were too expensive.
- One of the drivers often texting and speaking on the phone while driving.
- Generally speaking, and more importantly, the feeling was that they would constantly try to reduce the time dedicated to safari, rushing you through. A couple of times we had to write to the manager essentially in order to ensure that the program was respected. As an example, at Nakuru they tried to have only a 2-hour game drive. Whilst for the drivers having a shorter safari is good (time, energy and gas savings), this is really bad for you as a tourist, as game driving and animals sighting is exactly the reason why tourists go to Kenya... You should just relax and enjoy the safari, not having to discuss with the agency about the program being followed when it comes to game drive time slots.
Email Matt | 20-35 years of age | Experience level: over 5 safaris
Absolutely incredible experience
We arranged a 3D2N private Land Cruiser safari to Amboseli National Park with Josana. From the moment we made an enquiry Joseph was incredibly helpful in organising our ideal safari, and stayed in regular contact the whole time. When we arrived in Nairobi he arranged pick-up from our accomodation, provided us with safari hats, and even supplied a substitute pair of binoculars when he learned our luggage had not arrived in Kenya yet due to an issue with our airline.
Our guide Francis picked us up in our Land Cruiser, which was very comfortable with excellent visibility all around, both from the wide windows and the pop-up roof. Francis was an excellent guide, teaching us all about the local Masaii and the various animals we encountered on our safari. His driving was excellent, managing to get us up close to all of the animals, including following along with some cheetah's on a hunt! We could not have asked for more on our safari, and we saw far more than we had expected to see. Though luck plays a large part in this, Francis was well connected and was in regular contact with lots of other guides - he always knew where the latest sightings were and we were always among the first when something rare was spotted.
The accomodation was very reasonable for the price, with a good size safari tent including private bathroom facilities. The food in the restaurant was also very nice. With good weather, you can see Mt. Kilimanjaro from the campsite.
I would highly recommend arranging a safari with Josana.
