Tegu
Tegu Tours and Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2010)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $867 to $6,071 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Sofia | 20-35 years of age | Experience level: first safari
Unreliable organization!
The worst company I ever dealt with in my life! My boyfriend and I decided to organize our safari tour across the Masai Mara, Nakuru/Naivasha and Amboseli with Tegu Tours and it was a total mess. We booked a group tour with a Land Cruiser, but in the exact moment we arrived at the office to finalize the payment we were informed that due to a strike our car was not available anymore… We were forced to go with a minivan which made our experience totally different! Most of the schedule and the accommodations were not respected (loosing also money of parks entrance fees without compensation of any kind) and we faced a dangerous situation being stuck with the van in the mud for 4 hrs at nighttime inside the park!
We went on a tour without being informed at least of the company name the drivers were working for and we felt treated disrespectfully and unprofessionally by the staff of this company during all the vacation.
For these reasons we at half of our journey we changed the organization, losing more money and having nothing paid back.
Avoid dealing with Tegu Tours and look for serious and reliable company, they are not trustworthy!
Reply from Tegu Tours and Safaris
Posted on Aug 28, 2024Thank you for taking your time to write your experience with us we sincerely apologize for the inconvenience caused
About the Jeep the situation what happened we had anti government protest whereby the group you supposed to join cancelled due do demos the only available group was using safari which you paid for. we apologize for the stuck in savanna and that will never happen and as never happened before. we went a had as a company and did a up grade of the hotel from budget to midrange at lake Nakuru also transport by jeep without any additional cost so that you can have better experience.
We apologize for any inconvenience you experienced during your safari. Your satisfaction is important to us.
We strive to provide the best possible experience for our guests, and your feedback helps us improve.
Unprofessional
My experience with Tegu Tours and Safari could be sum up as follows.
My girlfriend and I booked a tour with:
- afternoon game drive the first day: didn’t happen;
- a Jeep: there wasn’t, there was a van
- 2 full days in Mara, we spend half of the second stuck into a savana because of the van;
- in the morning of the second day we started at 9am safari and not a 7am;
- the second Mara day we were with a new first group and we did the same things of the first day, wasting our money and time;
- the second day at Mara they put us in danger because the driver didn’t call the ranger to rescue us and we were on the grass after the park was closed (illegal) and we got split up without knowing when we were going to see each other again (very worried) because we were in Africa and we had to rely on people who were not transparent at all;
- the second night we booked Lenchada Camp, we were forced to go to a different accomodation because our reserved tend was given to other clients;
- they weren’t able to switch us in a Jeep although there was availability;
- we were treated disrespectfully and unprofessionally by the staff of this company during all the vacation.
After 4 days with these disrespectful people we changed company and we kept going our trip perfectly, enjoying the beauty of this magic country.
Don’t compromise your holiday, don’t book with Tegu Tours.
Reply from Tegu Tours and Safaris
Posted on Aug 26, 2024Thank you for taking the time to share your experience with us. We deeply regret that your safari did not meet your expectations and sincerely apologize for the inconvenience you faced.
We are sorry to hear about the issues with the afternoon game drive, the vehicle provided, and the delays in starting your safari. We understand how frustrating it must have been to spend part of your trip stuck in the savanna and to repeat activities on the second day. Additionally, we apologize for the safety concerns and the accommodation mix-up at Lenchada Camp.
On the issue of the 2nd full day at Maasai mara it is usually for tracking animals just like the other 1st full days.
Late pick up on the second is because of the distance in accommodations. Your accommodation was far away from others and that was the cause of the delay. Sorry for the late pick up.
We apologize for any inconvenience you experienced during your safari. Your satisfaction is important to us.
We strive to provide the best possible experience for our guests, and your feedback helps us improve.
BE
Email Adama | 35-50 years of age | Experience level: 2-5 safaris
Excellent customer service
Tour from 21/10 to 27/10. We were picked up on time from the hotel. Safari 4X4 also departed full on time. Our driver and guide Benson Masai of origin made out safari memorable. He knows how to be always first on scene after spotting an event in Masai Mara. He is very client oriented just like Tegu tours and safari office. I will totally recommend Tegu tours . Time logistics and customer satisfaction are their top priority which I love very much. We took mid-range tour. If you can, ask always for the guide Benson and trust me you will have the best safaris ever
CA
Email Gabriela | 50-65 years of age | Experience level: first safari
Very well organized tour
Very good communication
Good value for money
It is a reliable operator
Very well organized tour
Excellent driver Charles who took us to see lots of animals. He went above and beyond to give us a good experience.
We booked budget accommodation. We didn't sleep in the places which were told originally but I believe what we got it was the same value.
Some tents had warm water and electricity only between certain hours which was a bit inconvenient: apeox 8pm till 7am. Not hot water for budget.
We had 6 days safari starting from Nairobi: Masai Mara, Nakuru, Niwasi, Amboseli. I was expecting to see Tsavo West on last day. On last day we did nothing but straight travel back.
If you plan to pay with credit card once you arrive in Kenya, we were told that it is possible. It is true bit there is 5% fee for each payment which we were not aware. Keep this in mind.
Overall it was a good experience. I totally recommend this tour operator and I can definitely come back with him.
SE
Email Charlotte | 20-35 years of age | Experience level: 2-5 safaris
Once in a lifetime experience
Amazing experience with the world’s best guide Benson. The team of porters and the cook were also really helpful and caring. Since we were two girls climbing the mountain alone, we always felt safe.
The Chogoria Route was very scenic and doable for two normally fit people.
The only downside was the lack of information provided prior to the hike (regarding pick up time, transport to the mountain, facilities on the mountain), but when we asked the tour operator we almost always got an answer. However, once we got to the mountain everything seemed very well organised and went smoothly.
I would recommend this to everyone looking for a once in a lifetime experience!
Email Duncan | 65+ years of age | Experience level: 2-5 safaris
Great team
A great trip, fantastic staff and well worth it.
I found it hard coming from sea level, first night at 3000m, second at 4000m and the assent the next day was tough without any rest day... but with determination and lots of heavy breathing, I made it. Thanks to the guide and cook who were great covering for the porter who was ill. I hope he is OK now. A lovely experience.
Email HN | 20-35 years of age | Experience level: first safari
Experience of a Lifetime
The safari was an incredible experience that everyone should do once in their lives. I highly reccomend a trip to both Masai Mara and Nakuru as it allows for the best opportunity to see all of the big 5. Additionally, 4 days was the perfect amount of time to see everything and not feel like we missed anything. We had great guides/ drivers throughout including at the Masai village. I rated 4 stars instead of 5 for the slightly unorganized logistics (we switched tour guides/drivers and vehicles 3 times) and lack of notice that there would be no outlets in our tents at the first accommodations (it made charging our phones, our only cameras for the trip, very difficult). Overall, we had an amazing time and I would reccommend everyone have this experience.
Reply from Tegu Tours and Safaris
Posted on Jul 1, 2024Thank you very much for great review marie and your friend Thanks lfor Highlighting everything for everything action is taken we are humbled.
MX
Email Isaias | 50-65 years of age | Experience level: 2-5 safaris
He has experience
The safari tour was ok. Except the roads are in very bad shape now, lots of bumps and dust.
Reply from Tegu Tours and Safaris
Posted on Mar 25, 2024Thank you very much for your great review for the safari
DE
Email Sylvia | 20-35 years of age | Experience level: 2-5 safaris
He was fantastic.
My Kenya-Tanzania safari was fantastic.
Everything went smoothly from the booking process to the end of the trip.
The office team was proffesional and organised and this includes the guides who were knowledgeable,friendly and very informative throughout the safari.
We had an amaizing experience and created unforgattable memories.
I highly recommend Tegu Tours Safari to anyone looking for a well organised and enjoyable safari in both Kenya and Tanzania.
Email Matt | 35-50 years of age | Experience level: first safari
Incredible all-round experience, brilliant guides and top service
We had a number of stops on our itinerary and asked Tegu to organise the trip for us - they were brilliant along every step, from booking (always available to answer questions clearly on WhatsApp), helping us understand how visas work, transits across the border, etc. We wanted to have safaris in both Kenya and Tanzania, as well as to climb Ol Doinyo Lengai volcano and see lake Natron. They organised the border crossing, all the tour days, different vehicles and drivers on different sides of the border, and all the admin associated! We really felt that we were in good hands. The driver/guides were also really friendly and experienced, and we felt able to ask them anything we needed. For the price, they can't be beaten! Would definitely recommend and we certainly feel we got our money's worth.