Peter Sales Manager
Pavillion Safaris and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $2,926 to $5,164 per person per day (MXN, excl. int'l flights)
Reviews
IT
Email Andrea | 35-50 years of age | Experience level: 2-5 safaris
Unsafe Transfers, Safari late morning, Transfers longer than normal.
The first problem is at the beginning, they don't pick-up me and they send a uber driver, that bring me in a unsafe neighbourhood, then it was just wrong and I arrive late at the office. Transfers are longer than normal, because the minibus is very old and because they did detours to pick up tourists from other agencies. So Transfers of 4-5 hours became of 6-7 hours. Safari starts too late, two times at 9 o'clock. During the safaris all drivers go to much nearby the animals and they stressed them. The last safari, the saturday morning, it was not a true safari, we run fast to the border of Tanzania and we don't stop the just time to see a scene with hyenas and lions, because the Driver was stressed to join the border. We cross the park amboseli in one hour and 25 minutes.
At the end the driver bring me at the wrong adress, I suggest that the hotel was another, but it says to entry there (a garage), because was the second entrance. Finally I walked 25 minutes too join my hotel.
Reply from Pavillion Safaris and Tours
Posted on Sep 23, 2025Thank you for sharing your feedback. We value every comment and would like to clarify certain points to ensure there is no misunderstanding about the services provided.
1. Pick-Up and Transfers
Our contracted drivers handle all guest pick-ups and are also licensed Uber drivers. While they may use Uber during the day, during safari assignments they operate under our contract. This is why no payment was requested from you upon drop-off at our office—confirming that the transfer was part of our arrangement, not a standard Uber ride. Though if your hotel is far from the city we can book one and we monitor it's movements from the uber app,so your safety is guaranteed
2. Office Location & Safety
Our operations office is located in a secure area surrounded by government buildings with high security measures. Many of our guests comfortably wait or walk from here when needed, and we consistently find the environment safe.
3. Travel Duration & Traffic
Safari transfers typically take 4–5 hours; however, road traffic, unforeseen delays, bad weather,mechanical issues, accidents or a member of the group getting late to wake up, can extend travel time. Such factors are beyond control but are considered part of the authentic overland safari experience and we brief our clients accordingly before the safari starts on day 1
4. Vehicle Type & Upgrade Option
The 7-day safari you booked was quoted with a safari van, which is reliable and economical. On the morning of departure, we offered an optional upgrade to a Jeep Landcruiser for enhanced comfort and terrain handling, but you chose to proceed with the van, which we respected.
5. Game Drive Timing
• Amboseli: Game drives start around 9 a.m. for geographical and logistical reasons, and this schedule was included in the pre-safari briefing on last day, the morning game drive goes for a maximum of 2 hours or less as it's a drive from your camp ,enroute the park, as we go ahead dropping others clients either in Tanzanian boarder or at the airport or preferred hotel in the city, which we must do for all our clients
• Hell’s Gate: Activities there are centered on hiking and cycling rather than wildlife viewing, which is why the start time was also 9 a.m. and we cover the whole place within time and we ensure no client misses anything
While no operation is without its challenges, we worked to deliver the 7-day budget safari as outlined in your booking. We will continue to refine our pre-trip briefings to make them even clearer for future guests.
We truly appreciate that you chose to travel with us and hope to welcome you again for an even more seamless and memorable experience.
Warm regards,
Pavillion Safaris & Tours
Email Michelle | 20-35 years of age | Experience level: 2-5 safaris
I had a really great solo safari with Pavillion
The safari was certainly value for money, reliable and I enjoyed to meet new people who were a very a convivial bunch. Moses our driver and tour guide together with Solomon were also excellent and knowledgeable tour guides. The only thing to improve on is for better communication between safari headoffice staff and on the ground third party tour operators regarding safari add ons and trip amendments.
Derrick is the man, he cared about our experience and consistently worked to create a great time.
While the communication before I left for safari was a little inconsistent, from the moment I left on safari it was an incredible journey. My guide Derrick was very relatable and always had something interesting to say about the animals we were seeing. He kept things fun and made everyone in the vehicle feel comfortable. The camps were super cool to stay at, definitely more of an experience than a luxury living experience but it was well worth it. Very cool places and really made me feel like I was in Kenya. I was solo traveling but definitely felt a community at each one of the camps and in the vehicle each day. Thank you Derrick for such a great experience!
Email Richard | 35-50 years of age | Experience level: first safari
Value for money
I had an amazing experience with Pavillion and particularly our tour guide Moses
Moses was excellent! You can really tell he is passionate about animals as he had the best facts, energy and even had his own binoculars and took videos himself! He found the best angles and drove to the best spots where we even spotted a Leopard and Cheetah, 2 of the rarest ones to see!
Would definitely recommend this and thank you Pavillion Tours and Moses for making a dream come true.
CN
Email Shu | 20-35 years of age | Experience level: first safari
Conscientious, responsible and prompt in replies
A memorable 6-day & 5-night safari trip. Peter is highly responsible and patiently explained all travel details to me; he is trustworthy and reliable.
It was an amazing journey where I got to witness the breathtaking East African savanna I’d long dreamed of and made lovely like-minded friends. I even spotted Mina, the lioness from Lion King.
The itinerary is well-planned and reasonably paced, keeping us refreshed without exhaustion while enjoying ample game viewing.
Huge thanks to Peter! Grateful for the lucky pick of this tour agency, strongly recommended!
CN
Email Haotian | 20-35 years of age | Experience level: first safari
A warm hearted guy who makes me feel safe and comfortable during the entire journey.
This was a wonderful and unforgettable trip. The drivers who took us on the game drives were very experienced. They were great at spotting animals hidden in the grass and also explained the habits and characteristics of different animals to us. The accommodation was good value for money, and the food and service were both very nice. Most importantly, the scenery was absolutely beautiful. I would definitely come back again if I had the chance.
Amazing Experience
A huge thank you to Derrick for making the second half of our safari so memorable.
From the moment we joined his vehicle, he was friendly, professional, and incredibly knowledgeable. He always kept us informed about the daily plans, happily answered our many questions, and shared fascinating insights about the wildlife, parks, and local area throughout the trip.
What really stood out was his experience and remarkable ability to spot animals. Thanks to his sharp eye and expertise, we enjoyed some amazing wildlife sightings that we might otherwise have missed. He also created a relaxed and enjoyable atmosphere in the group, making long days on safari both fun and comfortable.
Our visits to Lake Nakuru, Naivasha, and Amboseli were fantastic, and Derrick played a big part in making those experiences so special.
We would highly recommend Derrick to anyone looking for a knowledgeable, friendly, and dedicated safari guide. He truly helped turn a great trip into an unforgettable one.
TR
Email Onur | 35-50 years of age | Experience level: first safari
Peter Went Above and Beyond – Highly Recommended!
We had an excellent experience with Peter and his team. Everything was very well organized from start to finish, and communication was always quick and professional.
What impressed us the most was Peter's willingness to go above and beyond. Before the safari, we accidentally left some of our belongings at a hotel we had booked independently. Although it was not his responsibility, Peter arranged for our items to be delivered to us and solved the issue incredibly fast.
We joined a 6-day Masai Mara, Lake Nakuru, and Amboseli safari, and the entire trip was smooth and well organized. At the end of the tour, upon our request, Peter even arranged for us to be dropped off at the Tanzania border instead of the standard drop-off location. He was very helpful there as well and made the transition easy for us.
Peter is reliable, responsive, and genuinely cares about his clients. We would not hesitate to book with him again and highly recommend him to anyone planning a safari.
Email Chris M | 20-35 years of age | Experience level: first safari
Derrick was very knowledgeable about all of the different animals and fun facts.
This tour was very well structured and every day offered something different. The hotel pick up makes it safe and easy to get to the location. Even though the road conditions are poor Derrick made us feel very safe as he is very skilled driver. He is also completely fluent in English and easy to understand. He is knowledgeable not only about all of the wild animals but also many different facts about Kenya. He was able to answer every question we had. This safari offered a very fair price and included everything you need in it (food, water, transportation, shelter). The additional activities are all worth it and an absolute blast. I did every activity and never once regretted a thing. Every day was a new adventure between Safari game drives, beautiful landscapes, easy hikes to see animas up close, and beautiful bike rides. The route of the safari made a lot of sense as our first drive was long to Maasai Mara then each additional drive slowly brought us closer to Nairobi. If you ever wanted to do something different or realize that you like one park better than another you can request to make changes and they will do everything they can to try and accommodate you. All of the locals are very friendly and happy to see tourists. People would constantly wave and say hi. Finally, during the long drives you have some of the most beautiful views along with local villages. It gives you the true Kenyan experience! (I did the 5 day safari. 2 days in Maasai Mara, 1 in Lake Nakuru, 1 in Hells Gate, and then back home)
CA
Email Oliver | 20-35 years of age | Experience level: first safari
Beautiful Country with Beautiful People
We had a very beautiful experience with Pavillion Safaris. We were 6 person on a trip for 5 night and 6 days of Masai mara,Nakuru and Amboseli.
Our guides were Moses and Daniel and from the first day to last of our journey they were very caring,punctual and enthusiastic about the tour.They gave us sufficient times in every place in the game drives.The accommodations where we stayed was also beautiful. Specially the ambience of Amboseli Kibo camp was so much beautiful with a picturesque view of Mount Kilimanjaro .All the staffs were very attentive and cordial.And at last special thanks to Peter for his warm cooperation and arrangements in all parts.Thanks again to Daniel and Moses, We got some sweet memories for ever from Kenya from you all.