We are premier safari provider and Beach Holidays
Jambo Masai Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TATO, TALA, TRA & BRELA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $2,595 to $17,301 per person per day (MXN, excl. int'l flights)
Reviews
KR
Email Jueun Lee | 20-35 years of age | Experience level: first safari
It was my unforgettable moment!
It was great that we could see all of the Big Five animals. Also, I appreciated that transportation from Moshi to Arusha was provided.
Our driver, Joel, had a lot of historical knowledge, so the ride from Moshi to Arusha was really interesting.
It was also easy to communicate with them because they replied very quickly.
Email Byron Calais | 35-50 years of age | Experience level: first safari
Joel was the kind of guide every traveler hopes to get, attentive, patient genuine and knowledgeable
If you’re doing the Materuni Waterfall, coffee tour, or Maasai village tour, definitely ask for Joel…one solid guy. Professional, knowledgeable, down to earth, and genuinely made the whole experience better from start to finish. We laughed the whole day, I learned a lot, and he always made sure I was good, even helping me through slippery areas and making me a walking stick on the spot. The coffee tour and Maasai village experience both felt authentic, fun, and enlightening. Also shoutout to this kid called “Paparazzi” for the amazing photos and slow motion videos.
SE
Email Ghalia | 50-65 years of age | Experience level: first safari
An amazing experience with an extra touch!
The tour went right as it was planned. The operator was always available for questions, both prior to the safari and even during the trip. The lodge was amazing and the service at the tented lodge was impeccable and engaged. But the one thing that made this safari a once-in a lifetime experience was our ranger Ruben. He had great knowledge about the country and the wildlife and a lot of experience, which came at hand when a thunderstorm was coming up. Moreover he was kind and had a great network which made him find a lot of animals that otherwise are hard to see. He was an amazing guide and made such a big difference. We will definitely recommend Jambo Masai Tours to our family and friends!
Email Mei-Ying | 20-35 years of age | Experience level: 2-5 safaris
Amazing experience climbing my Mount Meru
Raphael helped organise my trip up to Mount Meru, visiting me the day before my trek started to check my gear and coming with the guide to talk me through the itinerary and answer all my questions. The next day they picked me up at 9am and drove me to the gear rental shop (not the cheapest, but had no concerns on cleanliness or quality like other trekkers). The food served was delicious and there was always plenty so I was never hungry. I never felt in danger and especially on summit day when I wasn’t feeling great my two guides took great care of me. Very efficiently dropped back to Arusha airport on the final day to catch my 4pm flight in a car with wifi and charging ports (no electricity whilst climbing). Brilliant experience!
AT
Email Tony | 20-35 years of age | Experience level: first safari
Amazing Tour
Our Tour Guide gave us the greatest experience of all time, he always respected the animals if they felt uncomfartable, would recommend the tour to everyone
NL
Email Anouk | 20-35 years of age | Experience level: first safari
Good communication
I had an unforgettable experience. The communication was good and they responded fast to answer all my questions.
Email Emiliya | 20-35 years of age | Experience level: first safari
Great Safari, Hadija (coordinator) is amazing
I did the 4 day safari with this company and was very happy with how everything went from beginning to end. I got detailed quotes within 24 hours after sending the request, and Hadija connected with me on WhatsApp promptly as well. She helped me coordinate my arrival, gave great suggestions, and overall was caring, wonderful, and very detail oriented. She even managed to adjust my start date after my flight got delayed, picked me up from the JRO in the middle of the night and arranged lodging in Arusha so I can rest up. Also, since I got an extra day in Arusha, Hadija provided different options for things to do in the area and was there to show me around. As a solo female traveler, I felt very safe and taken care of.
The safari itself was done with their partner—Serengeti African Tours. I met up with other travelers from my group at a lodge around lake Manyara and from there headed to Serengeti. Our driver Adrian was great—we saw the big five and so much more! Our chef was also great—we had veggies, rice/starch, and protein consistently for lunch and dinner as well as fruit for dessert. Breakfast consisted of toast, pancakes, omelette, sausage, and fruit. He also asked about dietary restrictions and accommodated for those for a few people in our group. The car was in good condition and had a charging station.
Please note that camping in Serengeti has pretty outdated facilities compared to Ngorongoro, so if you’re not staying at a lodge, plan accordingly (bring power banks, toilet paper, etc).
DE
Email Jonas | 20-35 years of age | Experience level: 2-5 safaris
6-Day Safari
Our 6-day safari was an absolute highlight. The three days we spent in the Serengeti were especially breathtaking and highly recommended. The endless open plains and incredible wildlife are truly unique. An unforgettable experience!
CA
Email Colin | 65+ years of age | Experience level: first safari
Not communicating the facts.
After booking a 7 day Safari, i found out that day 1 of 7 only consists of checking in to your hotel although the itinerary clearly states that your adventure will begin after meeting the team. No team was ever met. Day 2 was no adventure either. After driving about 75 kms, we had breakfast then i was passed off to another tour company altogether. Day 3 and 4 were fine, but when it came to organizing my balloon trip, the driver new nothing about it. I had to text Jambo Masai Tours and connect them with the driver. After that, things did not get better. On the 5th day, my guide was returning to Arusha with all guests. I informed him that my Safari was for 7 days, not 5. He arranged for me to be transferred to another company, but by then, i was completely fed up an cut my Safari short by 2 days. I concidered requesting a refund, but i didnt want anything more to do with Jambo Masai tours.
Reply from Jambo Masai Tours
Posted on Oct 17, 2025Dear Colin,
Warm greetings from Jambo Masai Tours, and thank you so much for sharing your experience with us. We truly value your feedback and are sorry to hear that some parts of your safari did not fully meet your expectations.
We would like to kindly clarify that, as mentioned during your pre-safari briefing, Day 1 of your 7-day itinerary is an arrival day, dedicated to your airport transfer and hotel check-in, with no safari activities scheduled. The adventure officially begins the following morning after meeting the team for your safari orientation.
Regarding the joining (shared) safari arrangement, this was also explained during your briefing. Since this is a shared experience, we collaborate with a few of our trusted partner companies to ensure smooth logistics and guest comfort throughout the journey. This is a common practice among safari operators to optimize group coordination and maintain quality service.
The distance you mentioned reflects the drive from Arusha to Mto Wa Mbu, where you left early in the morning to reach the first point on the itinerary for breakfast before starting the journey toward Serengeti National Park. This stop is included to ensure comfort and a smooth start to the safari.
We sincerely apologize for the inconvenience with the balloon safari communication. Once we were informed, our team immediately coordinated with both the balloon operator and your driver to ensure the activity went ahead smoothly — and we were happy to hear from you that it turned out to be a wonderful experience.
Regarding your early return to Arusha, our guide informed us and we reached out to confirm with you directly. You mentioned that you had already seen a lot and preferred to conclude your safari early. We respected your decision and arranged your transfer accordingly.
We deeply regret any frustration you experienced and truly appreciate your understanding. Your feedback helps us continue improving our coordination and communication with both guests and partners to deliver even better experiences in the future.
Warm regards,
Michael Tora
Guest Relations Team
Jambo Masai Tours
📧 [email protected]
| 🌍 www.jambomasaitours.com
Raphael and Hadija were great to work with, very quick to respond and very helpful with ideas.
Our safaris with Jambo Masai Tours were planned according to the areas we were interested in seeing and to fit our budget. The accommodations were very nice for the money. Our tour guides for the safaris were very knowledgeable and we saw lots of animals including the big five. We took a hot air balloon ride over the Serengeti which was amazing in itself. We are in our early seventies and my husband has Parkinson’s and we were able to do this trip because everyone was so helpful to us. Since it was vehicle safaris, we didn’t have to do very much walking. Overall, I would encourage seniors or anyone to take this trip of a lifetime as we did. The people were great and I got home without my jackets, which Raphael promptly sent them to me! Unbelievable trip!