Reviews

Sort By: Date Most Helpful Rating 11-15 of 15 Reviews
Ascar Mengich   –  
United States US
Visited: December 2024 Reviewed: Oct 11, 2025

Email Ascar Mengich  |  20-35 years of age  |  Experience level: first safari

Everything was organised
5/5

The communications about our safari was all clear. All the services were offered to our expectation and it was affordable to us. We enjoyed our tour!

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Oct 13, 2025

Thank you Ascar.
We’re delighted you enjoyed your safari and that everything met your expectations. We look forward to hosting you again.

– Marula Horizon Safaris

Jones   –  
United Kingdom UK
Visited: September 2025 Reviewed: Oct 9, 2025

Email Jones  |  20-35 years of age  |  Experience level: over 5 safaris

Marula Horizon Safaris delivers an exceptional blend of professionalism, personalized service, and a
5/5

My experience with Marula Horizon Safaris was absolutely outstanding from start to finish. Communication was smooth and professional — every question asked was answered promptly and with great attention to detail. From the moment we arrived, I felt well taken care of and in very capable hands.

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Oct 13, 2025

Thank you, Jones. We’re glad you enjoyed your experience and appreciated our service. We look forward to hosting you again.

– Marula Horizon Safaris

John Githinji   –  
Kenya KE
Visited: July 2025 Reviewed: Oct 5, 2025

Email John Githinji  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent Safari on a budget
5/5

I had a great 3-day group safari with Marula Horizon Safaris in the Masai Mara. The guides were friendly and knowledgeable, and we saw amazing wildlife including lions, elephants, and cheetahs. The vehicle was comfortable with a pop-up roof for great views. Accommodation was basic but clean, and the whole trip was well-organized. A great experience for anyone looking for an affordable safari.

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Oct 13, 2025

Thank you, John. We’re glad you enjoyed your 3-day safari and had a great experience with our team. We look forward to hosting you again.

– Marula Horizon Safaris

William   –  
Hong Kong HK
Visited: April 2026 Reviewed: Apr 26, 2026

Email William  |  20-35 years of age  |  Experience level: first safari

Good, but time arrangement is not proper enough.
4/5

It’s a great tour, I see Kilimanjaro and galaxy, also many animals. However, on our way back, we are almost late for flight. Only 50 minutes left for me before my flight take off.

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Apr 26, 2026

Thank you for your feedback and for choosing to travel with us.

We’re glad you enjoyed the views of Mount Kilimanjaro, the night sky, and the wildlife.

Kindly note that you requested a 3-day Amboseli and Masai Mara safari with a drop-off in Nairobi by 2:00 PM. This was not the itinerary we originally recommended, as it involves long distances and a very tight schedule, but we adjusted it to fit your request.

We sincerely apologize for the stress caused by the short time before your flight. Your feedback is appreciated, and we are working to improve our planning.

Thank you again, and we hope to host you on a smoother safari in the future.

Carine BURTIN   –  
France FR
Visited: February 2026 Reviewed: Feb 25, 2026

Email Carine BURTIN  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Carine BURTIN and not that of SafariBookings.
Disappointed by organization
2/5

I booked in November a safari with Marula. The communication was very fluid and everything was ok with Brian.
But 15 days before arriving in Kenya, Brian told me that the guide preferred to change itinerary and that we will begin by Tsavo to finish by Amboseli.
I told him that it was not really logical but I accepted the change.
On first day of safari, we were very surprised to have a very long drive from Nairobi and the driver explained us that Brian changed itinerary because he forgot to book hotels!!!
I was very angry against him because he lied to me and didn't propose me to change hotels instead.
Kenya is a wonderful country so we fortunately spent a nice trip but we lost a lot of time on road.

Reply from Marula Horizon Safaris
Reply from Marula Horizon Safaris
Posted on Mar 3, 2026

Hello Carine,
Thank you for your honest feedback.

We sincerely apologize for the itinerary change and the confusion surrounding the reason given. We understand how frustrating this must have been, especially so close to your arrival. Clear communication and proper planning are very important to us, and we regret that we fell short in this case.

We’re grateful you still enjoyed Kenya and had a good safari experience overall. Your feedback has been taken seriously, and we are improving our internal processes to ensure this does not happen again.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 13
  • 4 star 1
  • 3 star 0
  • 2 star 1
  • 1 star 0
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